The Confidence of Flight Attendants Toward Guidelines for Serving Passengers On Domestic Routes During the Coronavirus Disease 2019 (COVID-19) Pendamic Situation, Affects the Competency of Performing Duties on Flights.
Keywords:
Confidence, Flight attendants, Guidelines for Serving Passengers on Domestic Routes, Coronavirus Disease 2019 Pandemic Situation, CompetencyAbstract
The objectives of research were to: 1) study the level of flight attendants' confidence in the guidelines for airport operators and air operators under the coronavirus disease 2019 (COVID-19) pandemic; 2) study the level of competency of flight attendant performance under the coronavirus disease 2019 (COVID-19) pandemic; and 3) study the confidence of flight attendants that affects the competency of in-flight duty from the guidelines for airport operators and air operators on domestic air routes under the coronavirus disease 2019 (COVID-19) pandemic. The sample group was flight attendants who flew during the coronavirus disease epidemic in 2019 as well as it was selected by an accidental sampling technique. The tools, which were used to collect data, were online group discussions and online questionnaire set. The descriptive statistics was composed of frequency, percentage, mean, and standard deviation; and inferential statistics was composed of the multiple regression analysis. The result found that flight attendants had a high level of confidence in the guidelines for airport operators and air operators under the coronavirus disease 2019 (COVID-19) pandemic with the highest level of in-flight service and a high level of ground service, respectively. The level of the flight attendant's competence was high, with the highest level of safety and a high level of service, respectively. Furthermore, it was found that flight attendants' confidence in the guidelines for airport operators and air operators under the coronavirus disease 2019 (COVID-19) pandemic affected their ability to perform their duties on the flight in the same direction. The aspect of confidence can predict the ability of flight attendants to perform safety duties at 37 percent. In addition, the Department of Civil Aviation and other related agencies can apply it for increasing the levels of confidence for flight attendants and passengers traveling under the coronavirus disease 2019 (COVID-19) pandemic.
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