GUIDELINES FOR ADMINISTRATION OF STUDENT SUPPORT SYSTEMS IN THE DIGITAL ERA UNDER THE SECONDARY EDUCATIONAL SERVICE AREA OFFICE LOEI, NONG BUA LAM PHU

Abstract

The objectives of this research were to 1) examine the current and desirable conditions, and needs for work administration of student care and support systems in the digital era, 2) establish guidelines for work administration of student care and support systems in the digital age, and 3) evaluate guidelines for work administration of student care and support systems in the digital era. The research procedures comprised three phases: Phase 1 involved current and desirable conditions with a sample of 18 school administrators and 293 teachers. Data collection utilized a set of questionnaires with the reliability  of 0.97. Phase 2 involved determining guidelines for work administration of student support systems in the digital era, comprising two stages as follows : Stage 1 involved conducting a multi-case study utilizing semi-structured interviews with three school administrators, selected through purposive sampling. In Stage 2, a focus group session was conducted with nine stakeholders, also selected through purposive sampling. Phase 3 was related to guidelines assessment. Statistical analysis included frequency, percentage, mean, standard deviation, and the Priority Need Index (PNI_Modified ) for qualitative data analysis, employing the descriptive analysis method.

The research results revealed that:

1. The current conditions on work administration of student care and support systems in the digital age were rated overall at a high level, while the desirable conditions reached the highest level. The Priority Need Index of all aspects reported the PNI_Modified  values ranging from 0.13 to 0.17.

2. The guidelines for work administration of student care and support systems in the digital age consisted of six components, 18 operational methods, 72 activities, and 28 practices.