การพัฒนาระบบบริการออนไลน์งานเวชนิทัศน์และโสตทัศนศึกษา สำหรับบุคลากร โรงพยาบาลสมเด็จพระบรมราชเทวี ณ ศรีราชา

Abstract

The objectives of this research were: 1) to examine the needs for online service system of medical illustration and audio-visual education services for personnel of Queen Savang Vadhana Memorial Hospital Na Si Racha, 2) to develop an online service system of medical illustration and audio-visual education services for personnel, and 3) to investigate personnel’s satisfaction toward the developed online service system of medical illustration and audio-visual education services for personnel of Queen Savang Vadhana Memorial Hospital Na Si Racha. The sample of this research was divided into three groups as follows: Group 1participants were surveyed regarding the online service system of medical illustration and audio-visual education services, including 60 nurses and staff from Queen Savang Vadhana Memorial Hospital Na Sriracha working or using services of medical illustration and audio-visual education services, obtained through a purposive sampling. Group 2 participants were surveyed for the online service system implementation consisting of 18 nurses and staff using the developed online service system. Group 3 participants consisting of 30 nurses and staff as users of the developed online service system, selected through a purposive sampling, participated in a satisfaction investigation. Statistics for data analysis were percentage, mean, and standard deviation.

            The results of this research were as follows

1. The participant needs for the online service system of medical illustration and audio-visual education services involving the meeting room system consisted of five aspects: main page, audio-visual equipment system, information and statistics system, user manual, and satisfaction evaluation system.


2. The developed online service system of medical illustration and audio-visual educational services consisted of a meeting room system, audio - visual equipment system, information and statistics system, user manual, and a satisfaction evaluation system.


3. The satisfaction of personnel toward the developed online service system revealed that the online service system provision achieved the highest mean score (= 4.51, S.D. = 0.50), followed by the design and template format ( = 4.40, S.D. = 0.51), and the online service system (= 4.45, S.D. = 0.51), which were at a high level, respectively.