Factors Affecting the Service Quality of the Prosecutors’ Office of the Civil Rights Protection and the Legal Aid and the Enforcement of Ubon Ratchathani Cases

Abstract

The objectives of this research were 1) to study factors affecting the service quality of the prosecutors’ office of the civil rights protection and the legal aid and the enforcement of Ubon Ratchathani cases and 2) to compare factors affecting the service quality of the prosecutors’ office of the civil rights protection and the legal aid and the enforcement of Ubon Ratchathani cases classified by personal factors. The samples used in this research were 385 people coming to request services from the prosecutors’ office of the civil rights protection and the legal aid and the enforcement of Ubon Ratchathani cases. They were randomized by accidental sampling. The statistics used were percentage, mean, standard deviation, stepwise multiple regression analysis, t-test, and F-test.

            The research findings were as follows.

1. The factors consisting of structures, work, personnel, technology, periods of services, perception of news about services, and knowledge and understanding about services, affected the service quality of the prosecutors’ office of the civil rights protection and the legal aid and the enforcement of Ubon Ratchathani cases. All of the factors could be used to predict the service quality by 65.7% (R²_adj = .657).
2. The respondents with different ages, different occupations, and different monthly

incomes differently had the different levels of the opinions towards factors affecting the servicequality of the periods of the services and the knowledge and understanding about the serviceswith the statistical significance at the level of .05.