A Model for Developing the Outpatient Health Service Data Quality of Tambon Health Promoting Hospitals in Health Region 7

Abstract

  The purposes of this research were 1) to study causal factors affecting the development

of the outpatient health service data quality of Tambon Health Promoting Hospitals in Health Region 7, 2) to create a suitable model for developing the outpatient health service data quality of Tambon Health Promoting Hospitals in Health Region 7, and 3) to try out and evaluate the model for developing the outpatient health service data quality of Tambon Health Promoting Hospitals in Health Region 7. The samples used to study the causal factors were 480 public health staffs who responded for the news and information of Tambon Health Promoting Hospitals in Health Region 7. They were randomized by multi-stage sampling. The statistical instruments were percentage, mean, standard deviation, and influence of path analysis. The samples used to create the model consisted of 15 participants selected by purposive sampling from the delegates of the staffs who involved with the news and information of Tambon Health Promoting Hospitals in Health Region 7. The statistical instrument was content analysis, and the samples used to try out the model were 22 participants selected by purposive sampling from the delegates of the staffs in the health promoting hospital in Mancha Khiri District, Khon Kaen Province. The statistical instrument was Multivariate Analysis of Variance (MANOVA); repeated measures.

          The research findings were found as follows.

1. The causal factors affecting the development of the outpatient health service data

quality of Tambon Health Promoting Hospitals in Health Region 7 were leadership, knowledge, organizational cultures, and participatory management.

1. The findings of the creation of the model for developing the outpatient health

service data quality of the health promoting hospital showed that the model duplicated the hypothesis was consistent with the empirical data when considered from X²/df = 2.81, RMSEA = 0.061, SRMR = เท0.027, CFI = 0.981, and TLI = 0.973. The factor affecting overall outpatient health service data quality factors of Tambon Health Promoting Hospitals in Health Region 7 at the highest level was the leadership factor with the overall influence coefficient of 0.86, followed by the factors of knowledge, organizational cultures, and participatory management with the overall influence coefficients of 0.42, 0.28, and 0.11, respectively. All of the variances could explain the variances of the factors of the outpatient health service data quality factors of Tambon Health Promoting Hospitals in Health Region 7 by 72.90%.    

1. The findings from trying out the model showed that the outpatient health service data quality of Tambon Health Promoting Hospitals in Health Region 7 of the experiment group after the experiment was better than that before the experiment with the statistical significance at the level of .05. In addition, the findings also indicated that the outpatient health service data quality of the health promoting hospital passed the criteria regulated.