Main Article Content
This article is in the field economics of human resources. The objectives of this study were to study work satisfaction and employee engagement, and to study personal factors affecting work satisfaction and employees engagement towards the SSO. This case study can be used for the organization policy in order to improve organization engagement. Data were collected from 641 personnel of SSO using questionnaires. The data were analyzed using t-test, F-test statistics and Pearson correlation coefficient (r).
The study found that the SSO employees had a high level of work satisfaction. The satisfaction of quality of life was from being a part of the organization while the work satisfaction was from serving people. Moreover, the result suggested that the level of satisfaction decreased with employees’ age. The SSO employees had a moderate level of the organization engagement. The engagement as a part of the organization was from the work dedication and the engagement in the organization’s future mission was from the development of working quality. The level of engagement varied with the employees’ educational level, working position and job description. The educational level and work position reduced the level of engagement while the employees dealing with many people had higher engagement level. In addition, the satisfaction and engagement levels have a positive relationship. The SSO policy for employee development is to create more organization engagement.
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