Conceptual Sustainable Facility Management in MICE Venue Influencing Competitive Advantage and Firm Performance

Abstract

MICE Venue is part of the most important factor in MICE tourism industry as customers are looking for the venues that suit with their needs and able to support any kinds of MICE’s activities such as meetings, conferences, incentives and exhibitions. From previous study, a sustainable facilities management is still limited, especially in MICE industry. Therefore, this article was aimed to present about a sustainable facilities management and its results which refer to a competitive advantage and firm performance through related literatures review such as textbooks, researches and articles. Lastly, writer export this article would have contributed a better understanding and could be applied in Thailand’s MICE industry in order to create a new empirical facilities management model in consequence.