Satisfaction Of Users To The Social Security Privileges Of Rangsit Medical Hospital, Pathum Thani Province

Abstract

The purposes of this independent research were 1) to study the satisfaction of social security users at Rangsit Medical Hospital, Pathum Thani Province, 2) to study the quality of services provided to the social security rights users of Rangsit Medical Hospital, Pathum Thani Province, 3) to study the satisfaction of social security users of Rangsit Medical Hospital, Pathum Thani Province, classified according to demographic factors, and 4) to study the quality of services affecting the satisfaction of social security users of Rangsit Medical Hospital. The data was collected with questionnaires from a sample of 399 people who came to use social security rights at Rangsit Medical Hospital. Statistics used in the study include frequency distribution, percentage, mean, standard deviation, t-test statistics, one-way variance analysis, and multiple regression analysis.

            The results showed that the majority of respondents were female, mostly aged 31-40, single, with bachelor's degrees, and private company careers. With an average monthly income of 15,001 - 20,000 baht, the service quality and service satisfaction were at high level. Hypothetical test results showed that demographic factors in different genders status and occupations affecting to service satisfaction of people who use social security rights at Rangsit Medical Hospital, Pathum Thani province differently. In addition, service quality factors include the concreteness of the service, the response to the service recipient, the reassurance to the service recipient, and the compassionate aspect affect the satisfaction of social security users at Rangsit Medical Hospital, Pathum Thani Province.