The Guidelines for Improving the Effectiveness of the Health Link Health Information Exchange System

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Thanakrit Chintavoarn
Chaiwut Junma
Anan Thamchalai


This research aimed to study 1) the current situation of health information exchange. 2) Health link system management and its effectiveness; and 3) Guidelines for the effectiveness and improvement of the health link system. Obtaining a mixed-method study of 2 sample groups involved in this research, including 7 senior-level administrators, experts, and hospital management, and 20 health-link-experienced physicians, using the Delphi technique for analysis.

The research findings reveal the following: 1. Social change with the increasing number of elderly people and the number of non-communicable diseases, it is important to exchange medical information between medical facilities so that patients can receive treatment efficiently and safely in the event of an emergency or an emergency hospital move. 2. Doctors who use the system see the importance of the HealthLink health information exchange system as a whole at the highest level at the median (Md = 5.00 and IR = 0.17). Regarding the identity verification system and access to public services, at a high level, the median value (Md =4.60, interquartile range less than 0.50) and the physician identity verification and access system are at the highest level, with the median (Md = 4.40, interquartile range less than IR = 1.00). Health information management and display screen at the highest level (Md = 5.00 and IR = 0.08). 3. Guidelines for developing the effectiveness of the Health Link health information exchange system include the establishment of a cross-ministerial national committee to oversee national policy. Managing the governance system and integrating data to standards for integrating data across departments and promoting medical personnel's knowledge of medical information.

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Chintavoarn, T., Junma, C., & Thamchalai, A. (2023). The Guidelines for Improving the Effectiveness of the Health Link Health Information Exchange System. Journal of Arts Management, 7(4), 1725–1740. Retrieved from
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