Assessment of People's Satisfaction towards Services of Taweewattana Subdistrict Administrative Organization, Sai Noi District, Nonthaburi Province
Article Sidebar
Main Article Content
Abstract
The objectives of this research were: 1) to study the level of people's satisfaction toward the services of Taweewattana Subdistrict Administrative Organization; 2) to study guidelines and suggestions for the service of Taweewattana Subdistrict Administrative Organization, Sai Noi District, Nonthaburi Province. This research is a survey and quality research by collecting data with service users in activities and missions of 5 tasks provided from the organization. The population sample in this research is 400 people in total. The researcher has determined the size of the sample using a ready-made table (Krejcie & Morgan, cited in Kaiwan, 2002), stratified random sampling by village, address of service recipients. The sample size was 400 people. Statistics used in data analysis were frequency, percentage and qualitative research uses the interview form, which is a tool for collecting data from interviews. The key informants were 20 people who received services in the area.
The results of the research were as follows: 1. Most of the respondents in the sample group of people who were contacted for service and answered the questionnaire were female, amounting to 201 people, representing a percentage of 50.2%. 2. The satisfaction level of service recipients, provided the overall picture is at the highest level. 3. Service procedures. Service channels, Service personnel and Service personnel were at the highest level for the overall picture.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Views and opinions appearing in articles in the Journal of Arts of Management It is the responsibility of the author of the article. and does not constitute the view and responsibility of the editorial team I agree that the article is copyright of the Arts and Management Journal.
References
Chaoprasert, C. (2003). Service Marketing. SE-EDUCATION.
Hongthongkam, P., & Ketwong, A. (1981) Decentralization and Development. Thammasat University.
Jaijaeng, L. (2003). Municipal League of Thailand. Borpit Printing.
Kaiwan, Y. (2002). Basis Research (4th ed.). Suweeriyasan.
Kaewsirikomol, W. (2007). People's Satisfaction towards the Services of the Thung Khru District Office, Bangkok[Master’s Thesis, Burapha University].
Phuangmaiming, L. (2002). Satisfaction in the performance of forest rangers people Stationed in the Forest Protection Unit, Phrae Province. Kasetsart University.
Sansanee, P. (1997). Factors Determining the Quality of Service According to Perception of Consumers in Chiang Mai. Chiang Mai University.
Serirat, S. et al. (2009). Marketing Management in the New Era. Phetcharat Saeng.
Thanaphongsathorn, K. (1985). Personnel Management. Teaching document, course Set 32304, units 6-16, Management Science Program. Sukhothai Thammathirat Open University.
Thanasupawat, B. (1994). Organizational Psychology. Odeon Store.
Thaweephon, S. (2007). People's Satisfaction Toward Consulting Services Introduction to Legal Problems of Special Prosecutor's Office Legal Assistance 3 (SPA)[Master’s Thesis, Burapha University].
Wong-Anutrohd, P. (2003). Academic administration. Bangkok Media Center.
Yomjinda, T., & Juito, S. (2001). Human Resource Management Academic Document. Sukhothai Thammathirat Open University.