Development of an Aircraft Maintenance Mechanic Potential Model to Prepare for Becoming a Supervisor in the Digital Age

Main Article Content

Kwantip Mesomkorn
Teerawat Boonyasophon
Supatta Pinthapataya


The purposes of this article were 1) to study the components of the potential model development; 2) to develop a model; and 3) to prepare a guideline for developing aircraft maintenance mechanics. This mixed-methods study employed in-depth interviews with seven aircraft maintenance experts and 15 expert focus group discussions. Qualitative data analysis was one of the content analysis methods. Quantitative research used a questionnaire with 529 aircraft maintenance mechanics in organizations certified by the Civil Aviation Authority of Thailand. Quantitative data were frequency, percentage, mean, standard deviation, and exploratory factor analysis. The results revealed that the model consisted of 2 dimensions and 8 elements. Dimension 1: competency of aircraft mechanics, with three components: aviation information knowledge, mechanics skills, and characteristics of aircraft maintenance operations. Dimension 2: management potential to prepare for being a supervisor with 5 components: process management, organizational leadership, work management, customer management, and risk management. The Development of an Aircraft Maintenance Mechanic's Potential Model to Prepare for Becoming a Supervisor in the Digital Age manual was divided into 2 parts: Part 1 introduces the manual; Part 2 provides guidelines for developing the potential of aircraft mechanics in order to prepare for a supervisor position in the digital age. The manual was unanimously approved in group discussions and assessed for suitability by experts.

Article Details

How to Cite
Mesomkorn, K., Boonyasophon, T., & Pinthapataya, S. (2023). Development of an Aircraft Maintenance Mechanic Potential Model to Prepare for Becoming a Supervisor in the Digital Age. Journal of Arts Management, 7(1), 70–91. Retrieved from
Research Articles
Author Biographies

Kwantip Mesomkorn, King Mongkut’s University of Technology North Bangkok, Thailand



Teerawat Boonyasophon, King Mongkut’s University of Technology North Bangkok, Thailand



Supatta Pinthapataya, King Mongkut’s University of Technology North Bangkok, Thailand




Pimolsaengsuriya, A. (2022, Aug. 10). Skills for the Future. THANSETTAKIJ.

Chang, Y.H., & Wang, Y.C. (2010). Significant human risk factors in aircraft maintenance technicians. Safety Science, 48(1), 54-62.

Cheerakan, K. (2012). Current Competency of Human Resources Management Managers in the Group. Dhurakij Pundit University.

Chorypan, C. (2011). Factors Supporting the Maintenance of Sub-level Aircraft of the Repair Division. Aircraft Maintenance Technician Department, Thai Airways International Public Company Limited. Ramkhamhaeng University.

Dinis, D., & Barbosa-Póvoa, A.P. (2015). On the Optimization of Aircraft Maintenance Management. Springer International Publishing.

Dou, X.S., & Icon, O. (2020). Big Data and Smart Aviation Information Management System. Cogent Business & Management, 7(1).

Endsley, M.R. (2000). Situation Awareness in Aircraft Maintenance Teams. International Journal of Industrial Ergonomics, 26(2), 301-325.

Grovera, S.L., Markus, C.H, Caroline, M., & Carolina, S.A. (2014). Follower Reactions to Leader Trust Violations: A Grounded Theory of Violation Types, Likelihood of Recovery, and Recovery Process. European Management Journal, 32(5), 689-702.

International Civil Aviation Organization (ICAO) (2020). 11 Competency for Aircraft Maintenance, Aircraft Maintenance Competency 2020. ICAO.

JAPAN Dream Jobs. (2021). Check List 5 Skills Needed if you want to be Aircraft Maintenance Technician. JAPAN Dream Jobs.

Justin, C.Y., & Mavris, D.N. (2015). Aircraft and engine economic evaluation for fleet renewal decision-making and maintenance contract valuation. Proceedings of the Institution of Mechanical Engineers, Part G: Journal of Aerospace Engineering, 229(11).

Lerksirinukul, P. (2019, Aug. 22). 4 Skills for Aircraft Maintenance Technicians. SALIKA.

Limwirat, N., Phromsawat, P., & Klaisuwan, R. (2018). The Factors Relating with Personal Development Case Study of Flight Attendant, Thai Airway International Public Company Limited. Suan Dusit Graduate School Academic Journal, 14(1), 31-41.

Martin, M. (2018). Four technologies set to disrupt the commercial aviation market in 2018. Aviation

Pikulthong, S. (2003). Knowledge, Attitude and Behavior of Aircraft Mechanics Towards Safety in Operation Thai Airways International Public Company Limited[Master's Thesis, Srinakharinwirot University].

Pongsiri, N. (2017). Leader in the digital economy era. Bank of Thailand, Learning Center.

Rawahi, S.H., Jamaluddin, Z.B., &. Bhuiyan, A.B. (2020). The Review on the Effect of the Resources Management Attributes and Aircraft Maintenance Efficiency of the Aviation Industries in Oman. Indian Journal of Finance and Banking, 4(3), 43-52.

Rianglaem, W., Cruthaka, C., & Chanchreon, D. (2020). A Strategic Human Resource Development Model of the Royal Thai Navy. Ph.D. in Social Sciences Journal, 10(3), 706-720.

SATAIRS. (2020, Mar. 30). What are the Most Sought-After Skills in the MRO Industry. SATAIRS. current-mro-industry

Sharma, R.K., & Sharma, P. (2010). System Failure Behavior and Maintenance Decision Making Using, RCA, FMEA and FM. Journal of Quality in Maintenance Engineering, 16(1), 64-88.

Srisamran, S. (2017, Jan. 23). Thai Aircraft Maintenance Business...Dream far, Reach It. SCB, Economic Intelligence Center.

Sukrakarn, C. (2017). Leadership of organizational executives in the era of Thailand 4.0.

Suwanrattanasri, C., Buawan, C., & Prungkiat, C. (2019). Desirable characteristics of personnel in Thailand 4.0 era. The 6th National Conference Nakhonratchasima College, 2019. Retrieved from

Thianthong, T., Siriwoharn, T., & Klangphahol, K. (2021). The Factor Analysis Affecting the Management of the Aircraft Maintenance Organizations of the Thai Commercial Aviation Industry. Journal of MCU Nakhondhat, 8(5), 349–362. PHP/Jmnd/Article/View/252240

Wimuttiya, M. (2012). What is The Potential?. GotoKnow.