Exploratory Factor Analysis of Workforce Adaptation in Hospitality and Tourism Industry After the COVID-19 Pandemic

Abstract

In this research investigation, the researcher conducts 1) an exploratory factor analysis of the workforce adaptation in the hospitality and tourism industry after the COVID-19 pandemic; and evaluates 2) the level of adaptation and the adaptation needs of the workforce under study. The research methodology of quantitative approach was employed. The sample population consisted of 400 personnel who are currently working or used to work in the hospitality and service industry. The research instrument was a questionnaire. Data were analyzed using the descriptive statistics of frequency, percentage, and mean. The inferential statistics employed was the exploratory factor analysis (EFA).

            Findings showed that the four components identified were customer responsiveness; emotional management; ethics and responsibility; and communication. The evaluation of the level of adaptation and the adaptation needs of the personnel under study found the following. The personnel exhibited adaptation in the aspect of customer responsiveness at the highest level. They also had the adaptation needs in the aspect of ethics and responsibility at the highest level.