The Influential Behavior of Individual, Group, and Organizational Levels towards Police Station Performance in the Task of Providing Security for the Public
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Published:
Apr 16, 2014
Keywords:
Performance Transformational Leadership Organizational Justice Public Service Motivation
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Abstract
The purpose of this study is to investigate the influential behavior from individual, group, and organizational levels most affect the task of providing public security for people’s well-being. Two hundred police stations from Provincial Police Regions 1-9 in Thailand were selected for this study at the organizational level. Data collected by questionnaires and LISREL 8.80 was used to analyze the data.The results revealed that task performance, contextual performance, public service motivation, transformational leadership, and organizational justice have effects onthe task of providing security for the public.
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References
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Bass, B. M. and Avolio, B. J. (1993) Transformational leadership: A response to critiques. In Leadership Theory and Research: Perspectives and Directions, edited by M. M. Chemers and R. Ayman, pp. 49-80. San Diego: Academic Press.
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Borman, W. C. and Motowidlo, S. J. (1997) Task performance and contextual performance: The meaning for personnel selection research. Human Performance 10(2): 99-109.
Campbell, J. P. (1990) Modeling the performance predictionproblem in industrial and organizational psychology. In Handbook of Industrial and Organizational Psychology, edited by M. D. Dunnette and L. M. Hough, Vol.1, 2nd ed., pp.687-732. PaloAlto: Consulting Psychologists Press.
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Christian, M. S., Garza, A. S. and Slaughter, J. E. (2011) Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology 64: 89-136.
De Cremer, D., van Dijke, M. and Bos, A. E. R. (2007) When leaders are seen as transformational: The effects of organizational justice. Journal of Applied Social Psychology 37(8): 1797-1816.
Devonish, D. and Greenidge, D. (2010) The effect of organizational justice on contextual performance, counterproductive work behaviors, and task performance: Investigating the moderating role of ability-based emotional intelligence. International Journal of Selection and Assessment 18(1): 75-86.
Greenberg, J. and Baron, R. A. (2003) Behavior in Organizations, 8th ed., Upper Saddle River: Pearson Education.
Hair, J. F., Black, W. C., Babin, B. J. and Anderson, R. E. (2010) Multivariate Data Analysis: A Global Perspective, 7th ed., Upper Saddle River: Pearson Education.
Inoue, A., Kawakami, N., Tsutsumi, A., Shimazu, A., Tsuchiya, M., Ishizaki, M., et al. (2009) Reliability and validity of the Japanese version of the organizational justice questionnaire. Journal of Occupational Health 51(1): 74-83.
Jöreskog, K. G. and Sörbom, D. (2006) LISREL 8.80 for Windows (Computer Software). Lincolnwood: Scientific Software International, Inc.
Judge, T. A. and Piccolo, R. F. (2004) Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology 89(5): 755-768.
Kanniga, N. (2010) Police with the expectations of society, 2nd ed., In TheResults of the Public Hearings, edited by K. Kittiyalak, pp. 19-32. Bangkok: Office Development Commission Police.
Kim, S. (2005) Individual-level factors and organizational performance in government organizations. Journal of Public Administration and Theory 15(2): 262-270.
Kim, S. (2006) Public service motivation and organizational citizenship behavior in Korea. International Journal of Manpower 27(7-8): 722-740.
Klinpongsa, T. (2010) Public consciousness of police. Journal of College of Graduate Study in Management KhonKaen University, 3(1): 1-4.
Kreitner, R. and Kinicki, A. (2004) Organizational Behavior, 6th ed., New York: McGraw-Hill.
Leisink, P. and Steijn, B. (2009) Public service motivation and job performance of public sector employees in the Netherlands. International Review of Administrative Sciences 75(1): 35-52.
Macey, W. H. and Schneider, B. (2008) The meaning of employee engagement. Industrial and Organizational Psychology 1(1): 3-30.
Moorman, R. H. (1991) Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology 76(6): 845-855.
Motowidlo, S. J., Borman, W. C. and Schmit, M. J. (1997) A theory of individual differences in task and contextual performance. Human Performance 10(2): 71-83.
Moynihan, D. P., Pandey, S. K. and Wright, B. E. (2009) Pulling the Levers: Leadership, Public Service Motivation and Mission Valence. Paper presented at the International Public Service Motivation Research Conference, June 7-9, Bloomington.
Muchinsky, P. M. (2006) Psychology Applied to Work: An Introduction to Industrial and Organizational Psychology, 8th ed., Belmont: Thomson/Wadsworth.
Nasurdin, A. M. and Khuan, S. L. (2007) Organizational justice as an antecedent of job performance. GadjahMada International Journal of Business 9(3): 325-343.
Niehoff, B. P. and Moorman, R. H. (1993) Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal 36(3): 527-556.
Pakdeenarounart, S. (2013) Practicing the Principles and Theories of Modern Police. Nontaburi: Graphic Printing.
Perry, J. L. (1996) Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory 6(1): 5-22.
Perry, J. L. and Wise, L. R. (1990) The motivational bases of public service. Public Administration Review 50(3): 367-373.
Piumsomboon, P. (2003) Police Administration, 2nd ed., Bangkok: Bannakij 1991.
Police Development Commission. (2007) Reform Police, 2nd ed., Nonthaburi: Agricultural Cooperatives of Thailand.
Purvanova, R. K., Bono, J. E. and Dzieweczynski, J. (2006) Transformational leadership, job characteristics, and organizational citizenship performance. Human Performance 19(1): 1-22.
Ramsey, P. (2008) Learning and performance: Rethinking the dance. In Learning and Performance Matters, edited by P. Kumar and P. Ramsey, pp. 3-16. Singapore: World Scientific.
Rich, B. L., LePine, J. A., and Crawford, E. R. (2010) Job engagement: Antecedents and effects on job performance. Academy of Management Journal 53(3): 617-635.
Robbins, S. P.and Judge, T. A. (2010) Organizational Behavior, 10th ed., Upper Saddle River: Prentice Hall.
Salitthavinich, S. (2006) Modern Organizational Behavior: Concept and Theory. Bangkok: Thammasat University Press.
Schaufeli, W. B., Bakker, A. B., and Salanova, M. (2006) The measurement of work engagement with a short questionnaire: A Cross-national study. Educational and Psychological Measurement 66(4): 701-716.
Schaufeli, W. B., Salanova, M., Gonza ́lez-roma ́, V., and Bakker, A. B. (2002) The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies 3(1): 71-92.
Schumacker, R. E. and Lomax, R. G. (2010) A Beginner’s Guide to Structural Equation Modeling, 3rd ed., New York: Taylor & Francis.
Storm, K. and Rothmann, S. (2003) A psychometric analysis of the Utrecht Work Engagement Scale in the South African police service. South African Journal of Industrial Psychology 29(4): 62-70.
Turnley, W. H., Bolino, M. C., Lester, S. W., and Bloodgood, J. M. (2003) The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management 29(2): 187-206.
Van Scotter, J. R. and Motowidlo, S. J. (1996) Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology 81(5): 525-531.
Wang, G., Oh, I., Courtright, S. H., and Colbert, A. E. (2011) Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management 36(2): 223-270.
Bass, B. M. and Avolio, B. J. (1993) Transformational leadership: A response to critiques. In Leadership Theory and Research: Perspectives and Directions, edited by M. M. Chemers and R. Ayman, pp. 49-80. San Diego: Academic Press.
Bollen, K. A. (1989) Structural Equations with Latent Variables. New York: Wiley.
Borman, W. C. and Motowidlo, S. J. (1993) Expanding the criterion domain to include elements of contextual performance. In Personnel Selection in Organizations, edited byN. Schmitt and W. C. Borman, pp. 71-98. San Francisco: Jossey-Bass.
Borman, W. C. and Motowidlo, S. J. (1997) Task performance and contextual performance: The meaning for personnel selection research. Human Performance 10(2): 99-109.
Campbell, J. P. (1990) Modeling the performance predictionproblem in industrial and organizational psychology. In Handbook of Industrial and Organizational Psychology, edited by M. D. Dunnette and L. M. Hough, Vol.1, 2nd ed., pp.687-732. PaloAlto: Consulting Psychologists Press.
Chongvisal, R. (2000) The Effect of Transformational Leadership Training on Kasetsart University Student Leaders. Doctor of Philosophy degree, Srinakharinwirot University, Bangkok. Retrieved from https://tdc.thailis.or.th/tdc/dccheck.php? Int_code=96& RecId= 2327&obj_id=7486&showmenu=no.
Christian, M. S., Garza, A. S. and Slaughter, J. E. (2011) Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology 64: 89-136.
De Cremer, D., van Dijke, M. and Bos, A. E. R. (2007) When leaders are seen as transformational: The effects of organizational justice. Journal of Applied Social Psychology 37(8): 1797-1816.
Devonish, D. and Greenidge, D. (2010) The effect of organizational justice on contextual performance, counterproductive work behaviors, and task performance: Investigating the moderating role of ability-based emotional intelligence. International Journal of Selection and Assessment 18(1): 75-86.
Greenberg, J. and Baron, R. A. (2003) Behavior in Organizations, 8th ed., Upper Saddle River: Pearson Education.
Hair, J. F., Black, W. C., Babin, B. J. and Anderson, R. E. (2010) Multivariate Data Analysis: A Global Perspective, 7th ed., Upper Saddle River: Pearson Education.
Inoue, A., Kawakami, N., Tsutsumi, A., Shimazu, A., Tsuchiya, M., Ishizaki, M., et al. (2009) Reliability and validity of the Japanese version of the organizational justice questionnaire. Journal of Occupational Health 51(1): 74-83.
Jöreskog, K. G. and Sörbom, D. (2006) LISREL 8.80 for Windows (Computer Software). Lincolnwood: Scientific Software International, Inc.
Judge, T. A. and Piccolo, R. F. (2004) Transformational and transactional leadership: A meta-analytic test of their relative validity. Journal of Applied Psychology 89(5): 755-768.
Kanniga, N. (2010) Police with the expectations of society, 2nd ed., In TheResults of the Public Hearings, edited by K. Kittiyalak, pp. 19-32. Bangkok: Office Development Commission Police.
Kim, S. (2005) Individual-level factors and organizational performance in government organizations. Journal of Public Administration and Theory 15(2): 262-270.
Kim, S. (2006) Public service motivation and organizational citizenship behavior in Korea. International Journal of Manpower 27(7-8): 722-740.
Klinpongsa, T. (2010) Public consciousness of police. Journal of College of Graduate Study in Management KhonKaen University, 3(1): 1-4.
Kreitner, R. and Kinicki, A. (2004) Organizational Behavior, 6th ed., New York: McGraw-Hill.
Leisink, P. and Steijn, B. (2009) Public service motivation and job performance of public sector employees in the Netherlands. International Review of Administrative Sciences 75(1): 35-52.
Macey, W. H. and Schneider, B. (2008) The meaning of employee engagement. Industrial and Organizational Psychology 1(1): 3-30.
Moorman, R. H. (1991) Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology 76(6): 845-855.
Motowidlo, S. J., Borman, W. C. and Schmit, M. J. (1997) A theory of individual differences in task and contextual performance. Human Performance 10(2): 71-83.
Moynihan, D. P., Pandey, S. K. and Wright, B. E. (2009) Pulling the Levers: Leadership, Public Service Motivation and Mission Valence. Paper presented at the International Public Service Motivation Research Conference, June 7-9, Bloomington.
Muchinsky, P. M. (2006) Psychology Applied to Work: An Introduction to Industrial and Organizational Psychology, 8th ed., Belmont: Thomson/Wadsworth.
Nasurdin, A. M. and Khuan, S. L. (2007) Organizational justice as an antecedent of job performance. GadjahMada International Journal of Business 9(3): 325-343.
Niehoff, B. P. and Moorman, R. H. (1993) Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal 36(3): 527-556.
Pakdeenarounart, S. (2013) Practicing the Principles and Theories of Modern Police. Nontaburi: Graphic Printing.
Perry, J. L. (1996) Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory 6(1): 5-22.
Perry, J. L. and Wise, L. R. (1990) The motivational bases of public service. Public Administration Review 50(3): 367-373.
Piumsomboon, P. (2003) Police Administration, 2nd ed., Bangkok: Bannakij 1991.
Police Development Commission. (2007) Reform Police, 2nd ed., Nonthaburi: Agricultural Cooperatives of Thailand.
Purvanova, R. K., Bono, J. E. and Dzieweczynski, J. (2006) Transformational leadership, job characteristics, and organizational citizenship performance. Human Performance 19(1): 1-22.
Ramsey, P. (2008) Learning and performance: Rethinking the dance. In Learning and Performance Matters, edited by P. Kumar and P. Ramsey, pp. 3-16. Singapore: World Scientific.
Rich, B. L., LePine, J. A., and Crawford, E. R. (2010) Job engagement: Antecedents and effects on job performance. Academy of Management Journal 53(3): 617-635.
Robbins, S. P.and Judge, T. A. (2010) Organizational Behavior, 10th ed., Upper Saddle River: Prentice Hall.
Salitthavinich, S. (2006) Modern Organizational Behavior: Concept and Theory. Bangkok: Thammasat University Press.
Schaufeli, W. B., Bakker, A. B., and Salanova, M. (2006) The measurement of work engagement with a short questionnaire: A Cross-national study. Educational and Psychological Measurement 66(4): 701-716.
Schaufeli, W. B., Salanova, M., Gonza ́lez-roma ́, V., and Bakker, A. B. (2002) The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies 3(1): 71-92.
Schumacker, R. E. and Lomax, R. G. (2010) A Beginner’s Guide to Structural Equation Modeling, 3rd ed., New York: Taylor & Francis.
Storm, K. and Rothmann, S. (2003) A psychometric analysis of the Utrecht Work Engagement Scale in the South African police service. South African Journal of Industrial Psychology 29(4): 62-70.
Turnley, W. H., Bolino, M. C., Lester, S. W., and Bloodgood, J. M. (2003) The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management 29(2): 187-206.
Van Scotter, J. R. and Motowidlo, S. J. (1996) Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology 81(5): 525-531.
Wang, G., Oh, I., Courtright, S. H., and Colbert, A. E. (2011) Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research. Group & Organization Management 36(2): 223-270.