A Development of Web Applications for Evidence Submission by Analyzing Police Officer Requirements

Abstract

This research study examines the problems in the work process of investigative officers, evidence inspectors, and police administrative officers involved in the process of delivering evidence. Interviews with the officers revealed that there are duplications in generating documents leading to inefficient work performance by the police officers. Consequently, the delivery of exhibits does not adhere to the chain of custody. To address this issue, the researcher developed an application for delivering evidence, aiming to eliminate the problem of redundant documentation. The application allows officers to generate documents from the data entered into the app, eliminating the need for repetitive documentation. It also includes features such as status updates and a list of evidence custodians, adhering to the chain of custody. Subsequently, the researchers conducted a satisfaction survey among the relevant police officers involved in the evidence delivery process. The results showed the highest level of satisfaction, indicating that the application performed reliably, and accurately, and provided comprehensive and complete documentation. Moreover, it was capable of generating documents and maintaining the chain of custody. This application can be further developed and integrated with other systems in the National Police Office in the future.