A Study of the Social Service Management Process of the Chachoengsao Provincial Police

Abstract

This research aims to study the process of social service management, its impacts, problems, obstacles, and approaches to improving social service management by the Chachoengsao Provincial Police. The study employs qualitative research methods, including in-depth interviews, semi-structured interviews, and both participatory and non-participatory observations. The findings reveal that in social service management process, leadership plays a crucial role. The management is systematic; however, it remains fragmented and disconnected. There is also a significant shortage of management resources. The impact of social service provision has a positive effect on the economy, the image of the police, the image of the province, and the image of the Eastern region. The most significant problem in the police's social service management is the shortage of budget, manpower, and equipment. The obstacles include the rapid advancement and diversity of technology, geographic differences, a lack of policy coordination between the police and other agencies, and police officer position transfers. The proposed solutions are divided into four key areas: 1) Allocating sufficient resources for project management, 2) Addressing problems and policies in an interconnected manner and establishing a management system that is streamlined, clear, and systematically linked, with a focus on public needs and participation, 3) Promoting the roles and spirit of the police officers in serving the public, and 4) Building collaboration and networks with other relevant sectors.