FACTORS INFLUENCING TURNOVER: A CASE STUDY OF A FOOTWEAR MANUFACTURER IN CHON BURI, THAILAND

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Abstract:

The purposes of the study was to investigate and analyze factors that affected the skilled labor turnover in the footwear manufacturer in Chon Buri, Thailand who resigned during July-December 2007 A qualitative research approach was used in this study. Twelve participants who were no longer employed in stitching process were invited to participate.  The 30-60 minutes semi-structured tape-recorded interview was conducted, used open-end questions in an interview guide. Data were coded using a qualitative approach. Codes were categorized using a cluster technique. Themes were identified and defined. Findings of the present study indicated that dissatisfaction with benefits and pay, stitching job, supervisor, co-worker and technician from maintenance department were reasons why skilled employees left this manufacturer. In order to respond to the findings, benefits and pay should be reviewed to make the employee able to balance income and expense. Re-engineer the layout of the production line should be implemented. Supervisors could have been more supportive, motivated, considerate to the employee, been more fair and polite.  Training for all employees especially in the production line for avoiding of lack of teamwork, develop relationship to be closer and friendly should be offered. As well as the training of the Technicians for improving service mind and polite behavior should be implemented.