Knowledge Management of Technology to Enhance Management Efficiency in Digital-Age Organizations
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Abstract
This scholarly article aims to present the conceptual framework and practical guidelines for the application of Technology-based Knowledge Management (KM) to enhance administrative efficiency within organizations in the digital era, with a specific focus on the context of private higher education institutions in Thailand, including Pathum Thani University, Nakhon Ratchasima College, and Northern College. The study synthesizes relevant concepts, theories, and research to underscore that KM is a critical process in which organizations must leverage personnel knowledge and experience to achieve optimal benefits. The study highlights essential KM processes: knowledge creation and acquisition, storage, sharing, and application, which are vital for establishing a competitive advantage and transforming the organization into a learning institution. In the digital age, information technology has emerged as a core tool that efficiently supports the KM process, mitigating time and location constraints, thereby enabling personnel to access and utilize organizational knowledge fully.
The findings suggest that effective Short-term KM Management should prioritize developing user-friendly digital platforms that actively promote staff participation. The primary focus is on clearly defining the role and significance of technology-based KM across administrative domains, including decision-making, innovation, and personnel development. Furthermore, the article proposes actionable recommendations for developing a more efficient technology-based KM system, serving as a valuable resource for administrators and organizations in planning and implementing a sustainable KM system.
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