Conflict Management to Increase Efficiency in International Affairs, Samitivej Hospital, Srinakarin Branch, Bangkok

Abstract

This article aims to: 1) study the level of conflict management factors and their relation to efficiency in the International Department of Samitivej Hospital; 2) analyze the factors affecting conflict management to increase efficiency in the International Department of Samitivej Hospital; and 3) propose conflict management guidelines to enhance efficiency in the International Department of Samitivej Hospital. The research employed a mixed-methods approach. The statistics used for data analysis included frequency, mean, standard deviation, and multiple regression. The qualitative research utilized in-depth interviews.

The research findings revealed that: 1. The overall level of factors influencing conflict management for work efficiency was high. When considering each aspect, organizational culture was rated highest, followed by resources, roles and status, and personality and behavior, relatively. 2. Analysis of the factors affecting conflict management for work efficiency revealed a positive, though very low, correlation between these factors and work efficiency. The conflict management factor (β = .450) had a multiple correlation coefficient (R) of 450, a coefficient of determination (R2) of 202, and an adjusted R-square of .192, with an explanatory power of 19.2%. 3. Conflict management approaches for work efficiency in the International Department at Samitivej Hospital revealed that organizational conflict stems from multiple factors, which can be mitigated by maintaining an open attitude, using respectful communication, implementing negotiating and compromising strategies, clearly defining roles and responsibilities through official documentation, and allocating resources fairly to create a sustainable work environment.