A Study on the Utilization and Benefits of Efficient Transportation Management

Abstract

The purposes of this research were to study 1) Prioritize and identify problems related to transportation and services, 2) Develop and propose solutions to address issues in transportation and service processes, 3) Analyze the causes preventing the achievement of transportation efficiency targets (80-85%), and 4) Establish guidelines for developing performance indicators to evaluate the efficiency of transportation and services, with a focus on achieving the set targets. This study employed the focus group technique combined with qualitative analysis tools such as the fishbone diagram, QCC, and why-why analysis. The results revealed that the main problem was urgent transportation (urgently truck), caused by unclear planning, lack of delivery routes, and pressure related to month-end closing. The application of the PTEM model (Planning-Transportation-Execution-Monitoring) enabled the company to manage transportation more efficiently and move closer to the established targets.

The study indicated that the key factors affecting the efficiency of transportation operations, which can be addressed, can be summarized into three main causes of problems and their corresponding improvement approaches, as follows 1) Customers requiring urgent deliveries: This was addressed by working as a team to improve problem-solving efficiency, reducing unnecessary steps, and maintaining strong relationships with customers. 2) Lack of delivery routes: This issue was solved by gathering data from different departments, surveying new routes, and negotiating with route owners to reduce delivery constraints. 3) Pressure to meet sales targets at the end of the month: This was resolved by setting clear goals, planning sales in advance, and continuously tracking progress to ensure goals were met.