Sources and Factors Affecting the Creation of Public Sector Innovation in Local Administrative Organizations for Increasing Efficiency of Public Service Delivery in Pathum Thani Province
Article Sidebar
Main Article Content
Abstract
This study employed a mixed-methods research design to explore the sources and analyze determinants of public sector innovation within local administrative organizations to enhance service efficiency for the citizens of Pathum Thani Province. The quantitative research involved a sample of 400 respondents selected through multi-stage random sampling. Data was collected using questionnaires and analyzed using statistical methods, including frequency, mean, percentage, standard deviation, and regression analysis. To complement the quantitative findings, qualitative research was conducted through document analysis, in-depth interviews, and non-participant observation of 28 key informants. Content analysis was applied to the qualitative data. The findings indicate that 1) The sources of public sector innovation within local administrative organizations in Pathum Thani Province include the needs of the public, network and collaboration, site visits, universities, organizational leadership, proactive management, and government employees. 2) The factors influencing public sector innovation in local administrative organizations in Pathum Thani Province were consistently identified across both quantitative and qualitative research methodologies. Five factors emerged in both approaches: network and collaboration, organizational management, organizational policies, work environment, and leadership. Additionally, the qualitative research uncovered three further factors: local context and challenges, urbanization, and the integration of technology within the organization. It is recommended that local administrative organizations and government agencies carry out assessments and develop innovations that are specifically suited to the challenges and environments of their regions. Building cooperative networks with the public, business, and nonprofit sectors is essential to facilitating this process. By using this strategy, these organizations can effectively promote and assist the incorporation of innovation and technology to enhance the delivery of public services.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Views and opinions appearing in articles in the Journal of Arts of Management It is the responsibility of the author of the article. and does not constitute the view and responsibility of the editorial team I agree that the article is copyright of the Arts and Management Journal.
References
Arundel, A. (2001). The relative effectiveness of patents and secrecy for appropriation. Research Policy, 30(4), 611–624. https://doi.org/10.1016/S0048-7333(00)00100-1
Baranskaitė, E., & Labanauskaitė, D. (2020). The concept of innovation in the approach to novelty, value creating, interaction processes and social progress. Regional Formation and Development Studies, 31(2), 50-58. DOI:10.15181/rfds.v31i2.2097
Borins, S. (2001). The challenge of innovating in government. Price-water house Coopers.
Bunsuaikhwan, N. (2020). Innovative Local Public Service Projects in the Southern Region of Thailand. King Prajadhipok’s Institute Journal, 9(1), 36-58.
Bunnag, P. (2018). The development of local Innovation management model in western region[Doctoral dissertation, Silpakorn University].
Chinasan, A., Krivart, K. & Pintobtang, P. (2014). Administrative Innovation of Local Government Organization in the Northeast. Ratchaphruek Journal, 12(3), 80-90. https://so05.tci-thaijo.org/index.php/Ratchaphruekjournal/article/view/240922
Demircioglu, M.A., Audretsch, D.B., & Slaper, T.F. (2019). Sources of innovation and innovation type: Firm-level evidence from the United States. Industrial and Corporate Change. Industrial and Corporate Change, 1-15. https://doi.org/10.1093/icc/dtz010
Durbin, J., & Watson, G.S. (1951). Testing for serial correlation in least squares regression. II. Biometrika, 38, 159-177. https://doi.org/10.2307/2332325
Inkarojrit, V. (2020). The facility management model of temporary shelter for COVID-19 patients: A case study of the CUVCare project, Chulanives Building, Chulalongkorn University. Academic Journal of Architecture, 70(1), 37-54.
Jitnupong, W. (2016). Public service innovation by the Subdistrict Administrative Organization, Don Sak District, Surat Thani Province. Public and Private Management Innovation Journal, 4(1), 55-61.
Krueathep, W. (2018). Factors determining the chance for winning local good governance awards for fiscal year 2016. Journal of Management Sciences, 35(2),111-136. https://so03.tci-thaijo.org/index.php/jms_psu/article/view/144954
Mahaphon, M., & Kalayanamit, K. (2021). Creating innovation in public sector organization management. Journal of Suvarnabhumi Institute of Technology (Humanities and Social Sciences), 7(1), 295-305. https://so04.tci-thaijo.org/index.php/svittj/article/view/192899
Makmee, P. (2016). Research design for mixed method research. Journal of the Association of Researchers, 21(2), 19-31. https://so04.tci-thaijo.org/index.php/jar/article/view/243324
Miles, M. B., & Huberman, A. M. (1994). Qualitative data analysis: An expanded sourcebook. SAGE.
Office of the Public Sector Development Commission. (n.d.). Civil Service Development Strategy (2021-2022). https://www.opdc.go.th/content/NzExMw
Osborne, D., & Plastrik, P. (2000), The reinventor’s field book: Tools for transforming your Government. Jossey-Bass.
Pothisita, C. (2019). The science and art of qualitative research (5th ed.). Amarin.
Puangngam, K. (2015). Local innovations of local government organizations. Sematham.Rogers, E.M. (2003). Diffusion of Innovations. Free Press.
Sangthong, J. (2019). Management factors affecting the success of local innovation: A case study of local administrative organization in southern region[Master’s thesis, Prince of Songkhla University].
Schilling, M. A. (2008). Strategic management of technological innovation. McGraw Hill.
Sukhothai Thammathirat Open University. (2561). Local administrative organizations with good management Fiscal year 2018. Office of the Decentralization to the Local Government Organization Committee.
Suwanmala, C. et al. (2005). Research report on new approaches of local government organizations in Thailand. Thailand Research Fund (TRF).
The Global Innovation Index 2012: Stronger Innovation Linkages for Global Growth. (2012). https://www.wipo.int/edocs/pubdocs/en/economics/gii/gii_2012.pdf
Tirakanant, S. (2012). Social science research methods: A guide to practice. Chulalongkorn University.
von Hippel, E. (2007). The sources of innovation. In: Boersch, C., Elschen, R. (eds) Das Summa Summarum des Management. Gabler. https://doi.org/10.1007/978-3-8349-9320-5_10
Walker, R. M. (2008). An empirical evaluation of innovation types and organizational and environmental characteristics: Towards a configuration framework. Journal of Public Administration Research and Theory, 18, 591–615.
Windrum, P. (2008). Innovation and entrepreneurship in public services. In P. Windrum & P. Koch (Ed.), Innovation in public sector services: Entrepreneurship, creativity and management (pp. 3–20). Edward Elgar.
Wutthirong, P. (2020). Innovation management: resource learning organization and innovation. Chulalongkorn University.
Yamane, T. (1967). Statistics: An introductory analysis (2nd ed.). Harper and Row.