Factors Influencing Community Pharmacies’ Intention to Become Government Pharmaceutical Supply Chain Subcontractors
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Abstract
Currently, Thailand’ hospitals are the primary contractors of the National Health Security Office (NHSO), while the Thai government has proposed community pharmacies to become government subcontractors. This article aimed to (1) study factors influencing community pharmacies' intention to serve as subcontractors within the government’s agency model under the NHSO pharmaceutical supply chain policy. (2) provide information to help inform government strategies in terms of planning and decision-making processes related to investment and programs that will best serve the public in the long run. The study data was gathered through a survey of 192 modern community pharmacies that received accreditation from the Pharmaceutical Council in Thailand. They were selected by the random sampling method, and the instrument for collecting data was an online questionnaire for the survey. Partial least squares structural equation modeling (PLS-SEM) has been used in the analysis. The findings were as follows: 1. The keys to adopting new business policies are the internal service factors, including manpower, external support and assistance, and system readiness for community pharmacies. 2. The external factors affecting the business of community pharmacies from the outside are communication, patient expectations, and observability. These change facilitators may be able to recommend the components for the Thai government’s strategy of engaging subcontracting community pharmacies to ensure service continuity and sustainability in the community pharmacy contractual model in the future.
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