Mediated Role of Organizational Commitment on the Relationship Between Leadership and Desirable Behavior of Thailand Post Employees in Phra Nakhon Si Ayutthaya Province

Main Article Content

Krisada Chienwattanasook
Wanvicechanee Tanoamchard

Abstract

This article aimed to study (1) the leadership relationship with displaying desirable behavior of Thai postal company employees, Phra Nakhon Si Ayutthaya branch; (2) the relationship between the leadership and the organizational commitment of Thai Post Office employees at the Phra Nakhon Si Ayutthaya Branch; (3) the relationship with the organizational commitment that relates to Thai postal company employees' displaying desirable behavior, Phra Nakhon Si Ayutthaya Branch; and (4) the mediator effect of the organizational commitment to the relationship between leadership and the display of desirable behavior by Thai postal company employees, Phra Nakhon Si Ayutthaya branch. The study was quantitative research. The samples used in this research were 380 employees of the Thai Post Office, Phra Nakhon Si Ayutthaya branch. The study used a questionnaire as a tool to collect data and analyzed data with descriptive statistics, including frequency, percentage, average, and standard deviation, and tested hypothesis by analyzing structural equation models.


The research results were found as follows: 1) Structural equation models were consistent with empirical data. Based on the value c2 = 194.468, p-value = 0.000, c2/df =1.676, GFI = 0.952, AGFI = 0.922, CFI = 0.969, NFI = 0.929, and RMSEA = 0.042 and 2) The results of the hypothesis testing showed that the direct leaders, supportive leaders, participative leaders, and achievement-oriented leaders influenced the desirable behavior of Thai postal company employees at the Phra Nakhon Si Ayutthaya Branch through organizational commitment, was statistically significant at 0.001, with the power of forecasting at 54%.

Article Details

How to Cite
Chienwattanasook, K., & Tanoamchard, W. (2022). Mediated Role of Organizational Commitment on the Relationship Between Leadership and Desirable Behavior of Thailand Post Employees in Phra Nakhon Si Ayutthaya Province. Journal of Arts Management, 6(1), 268–285. Retrieved from https://so02.tci-thaijo.org/index.php/jam/article/view/253112
Section
Research Articles

References

Allen, N. J., & Meyer, J. P. (1990). Organizational socialization tactics: A longitudinal analysis of links to newcomers’ commitment and role orientation. Academy of management journal, 33(4), 847-858. https://doi.org/10.2307/256294

Ampawalin, N., & Amdonkloy, S. (2014). A study of relationship between leadership administrators and job motivation of teachers in schools under Phitsanulok Primary Education Service Area Office 1. Humanities and Social Sciences Journal of Pibulsongkram

Rajabhat University, 8(2), 25-42.

Aussawakornnirangkool, P. (2019). Adaptation of Thai Logistics Transportation Service Provider in the Digital Age. Journal of Humanities and Social Sciences, Rajapruk University, 5(supplement), 16-30.

Bakare, M., & Ojeleye, Y. C. (2020). Participative leadership style and employee commitment in Federal College of Education (Technical) Gusau: Moderating role of organization culture, International Journal of Intellectual Discourse, 3(1), 17-31.

Chaiyaporn, K., & Chienwattanasook, K. (2021). Leadership styles, followership styles and Moderating Effects of Perceived Organizational Support on Organizational Commitment. Journal of Marketing and Management, 8(1), 50-64.

Çilek, A. (2019). The effect of leadership on organizational commitment: a meta-analysis. Cypriot Journal of Educational Sciences, 14(4), 554-564. DOI:10.18844/cjes.v11i4.4244

Çokluk, O., & Yilmaz, K. (2010). The relationship between leadership behavior and organizational commitment in Turkish Primary Schools. Bilig: Türk Dünyası Sosyal Bilimler Dergisi, 54, 75-92.

Evers, C. W., & Lakomski, G. (2000). Doing education administration. Pergamon/Elsevier.

Hair, J., Black, W., Babin, B., & Anderson, E. (2010). Multivariate data analysis (7th ed.). Pearson.

House, R. (1971). A path goal theory of leader effectiveness. Administrative Science Quarterly, 16(3), 321-339.

Jittsopa, C., & Chienwattanasook, K. (2021). Organizational Citizenship Behavior and Iddhipada-4 affecting Work Performance of Employee in Manufacturing Industry in Phra Nakhon Si Ayutthaya Province. Journal of Management Science Nakhon Pathom Rajabhat

University, 8(1), 307-319.

Junrodjana, S., & Chienwattanasook, K. (2020). Quality of Work Life and Work Environment Affecting Organizational Commitment of Employee. Journal of Social Science and Buddhistic Anthropology, 5(4), 160-174.

Kanter, R. M. (1968). Commitment and social organization: A study of commitment mechanisms in utopian communities. American Sociological Review, 33(1), 499-517.

Krongmongkol, W., & Aekakulanan, S. (2021). Leadership, organization climate and organizational citizenship behaviors affecting job performance of government official in one government agency. Journal of Social Sciences and Humanities, 38(1), 214-227.

Marketeer. (2019, Oct 11). Thailand Post opens the battle process, adjusting weaknesses, enhancing strengths keeping customers first. MARKETEER TODAY. https://marketeeronline.co/archives/96722

Ojeleye, Y. C., Bakare, M, & Falola, R. K. (2020). Work environment and employee performance in Federal College of Education (Technical) Gusau, Zamfara State, International Journal of Applied Research, 6(9), 183-190. DOI:10.22271/allresearch.2020.v6.i9c.7118

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.

Robbins, S. P. (2005). Organizational behavior (11th ed.). Prentice-Hall of India.

SCB EIC. (2018, May 12). TRANSPORT & LOGISTICS 2020: EIC analyzes the parcel transportation business in 2020 to continue to grow amid intense competition from price pressures. SCB EIC. https://www.scbeic.com/th/detail/product/6563

Techo, K., & Chaikidurajai, P. (2019). Factors Affecting Organizational Citizenship Behavior of Employees in Chemical Industry. Academic Services Journal, Prince of Songkla University, 30(2), 121-132.

Thailand Post. (2018, June 20). Thailand Post is ready to enter the transport and logistics market, launching the 2018 strategy “THP POWER - Driving Innovation and Improve service quality”. Thailand Post. https://www.thailandpost.co.th/un/article_detail/article/11/7910

Thailand Post. (2019, Nov 16). Annual Report of Thailand Post in 2019. Thailand Post. https://file.thailandpost.com/upload/content/2562_5f2929ac6ee26.pdf

Wanichbuncha, K., & Wanichbuncha, T. (2015). Use of SPSS for Windows in data analysis. Samlada.

Wu, T-F., Tsai, M-H., Fey, Y-H., & Wu. R.T.Y. (2006). A Study of the Relationship between Manager’s Leadership Style and Organizational Commitment in Taiwan’s International Tourist Hotels. Asian Journal of Management and Humanity Sciences, 1(3), 434-452.

Yukl, G. A. (2010). Leadership in organizations (7th ed.). Prentice-Hall.