THE APPLIED RESEARCH OF CHINESE SERVICE FOR BUSINESS PURPOSE IN HUACHIEW HOSPITAL

Abstract

Nowadays, Thai traditional medical is very welcomed by foreign visitors as the treatment fee is reasonably affordable cheap and the level of good services so Thai medical services is interesting of the world. In these recent years, the number of tourists in Thailand has been slightly increasing especially Chinese mainland visitors. Thus, most of hospitals in Thailand can not only provide Thai language service but also other languages. As Chinese visitors are the biggest group of foreigners in Thailand, thus Chinese language service is particularly necessary that most of the hospital shall provide. The objective of this Thisis is to study the effectiveness of Chinese language usage in the service sector of Huachiew hospital. Firstly, Huachiew hospital medical service is one of this research objective, through the understanding and mastering of translators, Huachiew hospital in the use of Chinese service demand and relevant personnel of Chinese level and Chinese language service condition, to improve the Chinese language service and the service quality. Secondly, the Chinese patients, the main investigation of the hospital and its Chinese service to the hospital and the Chinese service to the Huachiew hospital business advice. The results illustrated that Chinese patients that have been in medical care at Huachiew hospital are satisfied with Chinese language usage by the hospital staff. At the same time in order to promote Huachiew hospital's Chinese language service, patients have suggested some points such as Huachiew hospital should have Chinese media to strengthen the hospital propaganda. At the same time, it is found that Huachiew hospital lack of Chinese talent employees, which makes Chinese patients are generally not satisfied with their Chinese ability, need to strengthen the special training of Chinese education.