An Application of Saraniyadhamma Principle in Service Providing to People in Tambol Namnoi Municipality, Hat Yai District, Songkhla Province

Abstract

The objectives of this research article were to study an applying the Saraniyadhamma principle in services provide to people in Tambol Namnoi Municipality Hat-Yai district, Songkhla Province; and the guideline for promoting Saraniyadhamma principle in services providing to people in Tambol Namnoi Municipality
Hat-Yai district, Songkhla Province. The research sample consisted of 86 officers in Tambol Namnoi Municipality Hat-Yai district, Songkhla Province, all determined by Krejcie and Morgan’s sample size table. Ten of the key informants were selected by purposive sampling. The employed research instruments were questionnaire
and the interview form. The statistics employed for the data analysis were frequency, percentage, standard deviation, and content analysis. The findings were as follows; 1) the overall of an applying the Saraniyadhamma principle in services provide to people in Tambol Namnoi Municipality Hat-Yai district, Songkhla Province was a high level, which specific aspects could be ranked from top to bottom based on their rating means as follows: Mettakayakamma, Mettamanokamma, Silasamabbata, Mettavacikamma, Ditthisamobbata and Sadharanabhogita; and 2) the guideline for promoting Saraniyadhamma principle in services providing to people in Tambol Namnoi Municipality Hat-Yai distrcit, Songkhla Province in overall that officers should provide friendly services including assessing the needs and necessities of specific service recipients. When considering, the finding is follows: (1) Mettakayakamma, officers should provide friendly service and should be humble and respectful; (2) Mettavacikamma, officers should provide services with courteous and friendly speech to the people; (3) Mettamanokamma, officers should have a good attitude toward service users, not discriminate and present only good things to the public; (4) Sadharanabhogita, officers should help the service recipient in every channel for the convenience of the service recipient; (5) Silasamabbata, officers should provide services in strict accordance with principles and rules; and (6) Ditthisamobbata, officers should share and listen to what the service users the most relevant service solution.