External Factors and Performance in Food Transportation of The Delivery Service Group in Pathumthani

Abstract

            This research objective was to study external factors and service efficiency of food transportation and other factors affecting the efficiency of food transportation by the Food Delivery Services Group in Pathum Thani province. This research used quantitative analysis to test the hypothesis by arranging an online survey as a tool to collect specific sample data from about 400 samples. Percentage, mean, and standard deviation were the analytical tools for this research. The research results from the multiple regression analysis were as follows:

Pathum Thani Food Delivery Services Group managed delivery time effectively when the product had an issue, which they solved quickly; respondents gave moderate feedback. Moreover, they delivered the food without damage; some respondents disagreed with this. Another point, they delivered the food to the customer safely; all respondents gave moderate feedback. Lastly, the food delivery efficiency of Pathum Thani Food Delivery Services Group built reliability with customers and convinced them to come back to use the service again; all respondents gave moderate feedback. The result were external factors in food transportation in Pathum Thani Province affected the efficiency of food transportation of the Delivery Services Group in terms of cost could be used to predict with statistical significance at .05 and external factors in food transportation in Pathum Thani Province affected the efficiency of food delivery of the Delivery Services Group in terms of reliability could be used to predict the statistical significance at .05