Competency Development for Personnel of the Office for National Education Standards and Quality Assessment (Public Organization)

Abstract

The purposes of this study were to (1) study the need of competency development for personnel of The Office for National Education Standards and Quality Assessment (Public Organization), (2) study the model of personnel competency development of The Office for National Education Standards and Quality Assessment (Public Organization), and (3) to provide policy recommendations for personnel competency development This research used a mixed method. A quantitative approach was used for collecting data from 99 respondents. The data collection tool was a questionnaire. To analyze data frequency, percentage, mean and standard deviation were used. For the qualitative part, 7 key informants. It was a semi-structured interview, content synthesis and verification were used as data analysis strategies. The results of this study found that (1) personnel of The Office for National Education Standards and Quality Assessment (Public Organization) need to develop all 12 competencies. The three highest demanded competencies are Result oriented, Quality assessment, and Planning (2) models for developing personnel competency of The Office for National Education Standards and Quality Assessment (Public Organization) has 10 approaches, which are: Training, Coaching, Mentoring, On the Job Training, Conference, Study Visit, Seminar, Education, Orientation and Job Rotation and (3) policy recommendations for personnel competency development is to make short-term (annual) and long-term (2-3 years) individual development plans that must be linked to a clear career path, and cover both core competencies, functional competencies and managerial competencies. To do so, the budget limit for the self-development of personnel at each level should be clearly set for each individual and be flexible as needed.