DEVELOPMENT OF A TRAINING PROGRAM ON INTELLIGENT MAINTENANCE MONITORING AND REPORTING SYSTEMS FOR THE HOTEL INDUSTRY
Article Sidebar
Main Article Content
Abstract
The objectives of this study were to 1) develop a training curriculum, 2) examine its effectiveness, 3) compare the learning achievement of trainees, and 4) to evaluate their satisfaction with the training program on intelligent monitoring, tracking, and reporting technology for maintenance in the hotel industry. The sample group consisted of 15 hotel engineering staff purposively selected from the Association of Engineering Managers and Skilled Technicians of Southern Thailand. The research instruments included the curriculum, achievement tests, worksheets, and a satisfaction questionnaire. Instrument quality was verified using the Item Objective Congruence Index (IOC), item difficulty and discrimination indices, KR-20, and Cronbach’s alpha. Data were analyzed using descriptive statistics (mean, standard deviation), inferential statistics (a paired-samples t-test), and efficiency analysis (E1/E2).
The results revealed that 1) the developed training curriculum was clear, comprehensive, and applicable. The achievement test showed acceptable reliability with a KR-20 value of 0.73, while the satisfaction questionnaire demonstrated high reliability with a Cronbach’s Alpha of 0.90; 2) the training program achieved good efficiency in both theory and practice, with theoretical process/result efficiency of 76.67/80.33 and practical efficiency of 71.14/75.33, meeting the established criteria; 3) the t-test value was 11.084, indicating that post-training scores were significantly higher than pre-training scores, and 4) overall satisfaction with the training was at a high level ( = 4.21, SD = 0.65), with the highest rating given to learning outcomes, while satisfaction with training materials, methods, instructors, and content was at a high level.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความทุกเรื่องได้รับการตรวจความถูกต้องทางวิชาการโดยผู้ทรงคุณวุฒิ ทรรศนะและข้อคิดเห็นในบทความ Journal of Global of Perspectives in Humanities and Social Sciences (J-GPHSS) มิใช่เป็นทรรศนะและความคิดของผู้จัดทำจึงมิใช่ความรับผิดชอบของบัณฑิตวิทยาลัย มหาวิทยาลัยราชภัฏวไลยอลงกรณ์ ในพระบรมราชูปถัมภ์ กองบรรณาธิการไม่สงวนสิทธิ์การคัดลอก แต่ให้อ้างอิงแหล่งที่มา
References
Cox, C. (2018). A simulation approach to hotel revenue management training. Journal of Revenue and Pricing Management. 17(5), 356–364.
Hidajat, B. W. & Mansur, A. R. (2024). Enhancing housekeeping workforce competency in the hospitality industry: A comprehensive training approach. International Journal of Integrative Sciences. 3(8), 859–870.
Kasetiam, V., Chancharoen, D., Krutaka, C. & Tangprapa, T. (2020). Development of a problem-based service training curriculum for hotel receptionists in the Northeastern region. Journal of Graduate School, Pitchayatat, Ubon Ratchathani Rajabhat University. 15(1), 169–180.
Kruerattanaphaiboon, K. & Onthanee, A. (2018). Development of a training curriculum to enhance communicative English using multisensory for hotel employees. Journal of Education, Naresuan University. 20(4), 1–12.
Maiiam, T., Thongson, S. & Suratruangchai, W. (2018). Development of a training program for security guards to enhance their basic competencies in work performance. Sripatum Review of Humanities and Social Sciences. 15(1), 26–35.
Moungsawad, A. (2021). Training guidelines for developing Thai hotel housekeepers’ English language skills. Journal of Thai Hospitality and Tourism. 16(2), 36–50.
Navaruttanaporn, S. (2021). Developing the instructional self-learning media of English-speaking skills for hotel front office staff in Muang District, Loei Province. Research and Development Journal, Loei Rajabhat University. 16(55), 105–116.
Neupane, R. N. & Khanal, T. R. (2022). Evaluation of the impacts of training on employee performance in the uk hotel industry: An analysis of employees’ perspectives at Marriott International. International Journal of Research -GRANTHAALAYAH. 10(3), 57–85.
Pipatsuntikul, P., Sakdee, M. & Kaewjaroen, T. (2021). The Development of a training model to develop engineering potential with cooperation between establishments and higher education Institutions. Dhonburi Rajabhat University Journal. 15(2), 38–49.
Promwong, C. (2013). The effectiveness testing of instructional media or instructional package. Silpakorn Educational Research Journal. 5(1), 7–20.
Ratchanet, A. & Onthanee, A. (2018). Development of a training curriculum on communicative French using appreciative inquiry along with cooperative learning for hotel employees. Journal of Education and Innovation. 20(3), 251–263.
Reddy, A. S. (2022). An integrated approach for effective evaluation of training courses. Global Journal of Management and Business Research. 22(5), 7–30.
Sertpunya, S. (2020). The development of listening-speaking skill in English and cultural knowledge by using communicative activities enhance ability of hotel receptionists: A case study of Amari Donmuang Airport Bangkok Hotel. Dusit Thani College Journal. 14(2), 1–15.
Shariff, N. M., Abidin, A. Z., Zainol, A. Z. & Abdullah, J. (2021). Do work environment, individual factor and training process influence the effectiveness of training program for human resource in the hotel sector. Journal of Tourism, Hospitality and Environment Management. 6(22), 50-64.
Srisuay, N., Watthanaboon, S. & Atthaphonphiphat, S. A. (2018). The effects of task-based learning package on enhancing English speaking skills for hotel food and beverage staff. Journal of Education Thaksin University. 18(1), 180–190.
Wijoyo, T. A., Alamsyah, S., Intiar, S., Jabbar, U. & Prabowo, B. A. P. (2024). Effective training programs for room attendants in the hospitality industry. Journal of International Multidisciplinary Research. 2(8), 61-68.
