FACTORS AFFECTING PURCHASE INTENTION OF SOCIAL ENTERPRISE PRODUCTS

Main Article Content

Supada Sirikutta
Paiboon Archarungroj

Abstract

This research aimed to study 1) attitudes toward social enterprise products, attitudes toward social enterprises, and brand credibility that affected the purchase intention of social enterprise products, and 2) ethical perception, environmental perception, perceived functional value, perceived emotional value, and perceived social value that affected the purchase intentions of social enterprise products. Questionnaires were used as instruments to collect data from a sample group of consumers who were interested in purchasing social enterprise products, totaling 400 individuals. Purposive sampling was used, specifically targeting Facebook pages of online communities interested in social and environmental products. The statistics used in the analysis included frequency, percentage, mean, standard deviation, and multiple regression analysis.


The research results showed that 1) attitudes toward social enterprise products, attitudes toward social enterprises, and brand credibility affected the purchase intention of social enterprise products at a statistically significant level of .01, and 2) perceived emotional value, ethical perception, and perceived social value affected the purchase intention of social enterprise products at a statistically significant level of .01.

Article Details

Section
Research Article

References

Aure, P. H., Lopez, C. B., Santana, A. C., Tan, L. S., Villaflor, S. R., Dui, R. P. & Paredes, M. L. (2020). Determinants of Purchase Intention towards Social Enterprise Personal Care Brands: A Pls-Sem Approach. International Journal of Entrepreneurship. 24(1). Retrieved from https://animorepository.dlsu.edu.ph/faculty_research/430.

Black, K. (2006). Business statistics: Contemporary decision making. John Wiley & Sons Canada, Ltd.

Choi, E. J. & Kim, S. (2013). The Study of the Impact of Perceived Quality and Value of Social Enterprises on Customer Satisfaction and Re-Purchase Intention. International Journal of Smart Home. 7(1), 239-251.

Choi, E. J. (2021). Why Are Products of Social Enterprises Not Purchased Continuously? A Re-Purchase Model for Social Enterprises. GLOBAL BUSINESS FINANCE REVIEW. 26(3), 33–50. https://doi.org/10.17549/gbfr.2021.26.3.33.

Cochran, W. G. (1977). Sampling Techniques (3rd Edition). John Wiley & Sons, New York.

D’Souza, C., Taghian, M. & Lamb, P. (2006). An empirical study on the influence of environmental labels on consumers. Corporate Communications: An International Journal. 11(2), 162–173. https://doi.org/10.1108/13563280610661697.

Elkington, J. (1997). Cannibals with Forks: The Triple Bottom Line of 21st Century Business: Capstone. https://www.sdg.services/uploads/9/9/2/1/9921626/cannibalswithforks.pdf.

Erdem, T., Louviere, J. & Swait. J. (2002). The impact of brand credibility on consumer price sensitivity. International Journal of Research in Marketing. 19(1), 1-19.

Ferdousi, F. (2017). Understanding consumer behavior toward Social Enterprise Products. Consumer Behavior - Practice Oriented Perspectives. https://doi.org/10.5772/intechopen.68743.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. & Tatham, R. L. (2006). Multivariate data analysis (6th ed). Upper Saddle River, NJ: Prentice Hall.

Kerlinger, F. N. (1972). The structure and content of social attitude referents: A preliminary study. Educational and Psychological Measurement. 32(3), 613–630.

Lee, Y. N., Zailani, S. & Rahman, M. K. (2020). Determinants of Customer Intention to Purchase Social Enterprise Products: A Structural Model Analysis. Journal of Social Entrepreneurship. 12(3), 358–379. https://doi.org/10.1080/19420676.2020.1718742.

Office of Social Enterprise Promotion [OSEP]. (2019). phrarātchabanyat songsœ̄m wisāhakit phư̄a sangkhom Phō̜.Sō̜. sō̜ngphanhārō̜ihoksipsō̜ng [The Social Enterprises Promotion Act. B.E. 2019]. Retrieved from https://www.osep.or.th/wp-content/uploads/2020/12/21_พรบ_ส่งเสริมวิสาหกิจเพื่อสังคม_2562.pdf.

Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1991). SERVQUAL: A Multiple-Itemscale for measuring consumer perceptions of service quality. Journal of Retailing. 64, 12-40.

Ravi, N., Subramoniam, S., VR, H. & Chinta, R. (2022). Consumer purchase intention of social enterprise products: mediating role of emotional value. Social Enterprise Journal. 18(4), 691–710. https://doi.org/10.1108/sej-02-2022-0019.

Wang, X. & Yang, Z. (2010). The effect of brand credibility on consumers’ brand purchase intention in emerging economies: The moderating role of brand awareness and brand image. Journal of Global Marketing. 23(3), 177-188.