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Ntapat Worapongpat
Phongsak Phakamach
Soontaree Palawatchai
Rungtiva Choothong


The objectives of this research were to: 1) investigate the creative conflict management model in higher education institutions, and 2) identify the creative conflict management model in higher education institutions. The study was conducted by a mixed methodology research approach. The research process consisted of four steps: 1) analyzing the documents and related literatures concerning the creative conflict management model in higher education institutions, 2) using Delphi technique with group of 25 experts on the creative conflict management model in higher education institutions, 3) sought the advices and feedbacks from nine experts by using connoisseurship technique, and 4) model evaluation the opinions of 425 administrators and personnel. The analysis of the data was accomplished by computation of percentage, mean, standard deviation, median and interquartile range.

          The results of research showed that the appropriation of the creative conflict management model in higher education institutions at high level which consisted six factors: 1) organizational centralization, 2) accommodation, 3) meditation, 4) sanction, 5) avoidance, and 6) competition and 32 indicators.

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