DEMAND CHAIN AND SUPPLY CHAIN DISRUPTION AFFECTED TO VALUE CHAIN PERFORMANCE AND CUSTOMER SERVICE LEVEL
Article Sidebar
Main Article Content
Abstract
The objectives of this research are to 1) study factors affecting the value chain performance and level of customer services, 2) study the influence of factors affecting to the value chain performance for wholesales and retails of steel products, 3) study the influence of factors affecting to level of customer services for wholesales and retails of steel products, and 4) study the process and criteria to manage the supply chain of the steel industry to offer guidance in response to customer demand. This research is a quantitative and qualitative research. The sample consisted of 400 samples of the steel sector. The quantitative research collected the disruption the demand chain and supply information affecting to the value chain performance and levels of customer services. The quality research focused on factors affecting to business management for steel factories. The random sample of Taro Yamane and methodology is a questionnaire and data analysis and the validity of the model, a causal relationship.
The results showed that the model was fit to the empirical data, with the index value, the harmonized index of six qualified acceptance of the index are = 183.809, df = 161, p-value = 0.105, /df = 1.142, CFI = 0.998, GFI = 0.962, AGFI = 0.935, RMSEA = 0.019 and RMR = 0.012. Therefore, it is concluded that Models, structural equation modeling is appropriate. Harmony with the empirical data. The result reveals that the demand chain disruption directly affects to demand planning in the positive way, the demand chain disruption directly affects to demand planning in the positive way, demand planning directly affect to the value chain performance in the positive way and value chain performance directly affects to level of customer service in the positive way.
Article Details
บทความทุกเรื่องได้รับการตรวจความถูกต้องทางวิชาการโดยผู้ทรงคุณวุฒิ ทรรศนะและข้อคิดเห็นในบทความวารสารบัณฑิตศึกษา มหาวิทยาลัยราชภัฏวไลยอลงกรณ์ ในพระบรมราชูปถัมภ์ มิใช่เป็นทรรศนะและความคิดของผู้จัดทำจึงมิใช่ความรับผิดชอบของบัณฑิตวิทยาลัย มหาวิทยาลัยราชภัฏวไลยอลงกรณ์ ในพระบรมราชูปถัมภ์ กองบรรณาธิการไม่สงวนสิทธิ์การคัดลอก แต่ให้อ้างอิงแหล่งที่มา
References
Anna Nagurney. (2006). Supply Chain Network Economics: Dynamics of Prices, Flows, and Profits. Edward Elgar Publishing.
Chareonwongsak, K. (2006). Kānkhitchœ̄ngwikhro [Analytical Thinking]. 5th Edition. Bangkok: A Success Media.
Chen, J., Yao, D. D., & Zheng, S. (2001). Optimal replenishment and rework with multiple unreliable supply sources. Journal of Operation Res, 49(3), 430–443.
Chen, K., & Xiao, T. (2015). Outsourcing strategy and production disruption of supply chain with demand and capacity allocation uncertainties. Int. J. Prod. Econ, 170(1), 243–257.
Chen Y. F., Drezner Z., Ryan J. K., & Simchi-Levi, D. (2000). Quantifying the bullwhip effect in a simple supply chain: The Impact of forecasting, Lead Times, and information. Management Science, 46(3), 436-443.
Cooper, D. R. and Schindler, P. S. (2003) Business Research Methods. 8th Edition, McGraw-Hill Irwin, Boston.
Cronbach & Lee, J. (1990). Essentials of Psychology Testing. 5th ed. New York: Harper Collins Publishers Inc.
Department of Trade Negotiations. (2004). bot thī čhet ʻutsāhakam lek [Chapter 7 Steel Industry]. Retrieved from http://www.thaifta.com/thaifta/Portals/0/file/vol4Ch_71_steel.
Ekakun, T. (2000). rabīap withī wičhai thāng phrưttikam sāt læ sangkhom sāttra [Research Methodology in Behavioral Science and Social Sciences]. Ubon Ratchathani: Ubon Ratchathani Rajabhat Institute.
Kanchanawasi, S. (2001). kānlư̄ak chai sathiti thī mo̜som kānwičhai [Selection of suitable statistics for research]. (4th edition). Bangkok: Boonsiri Printing.
Kebing, C., Jiulong, S. and Meiling, F. (2014). Disruptions management of a supply chain under strategic subsidy policy for the demand-stimulating inventory. Journal of Computers & Industrial Engineering, 76, 169–182.
Kaewboran, K. and Chuphen, H. (2015). Kānphatthana ̄kānbō̜rihān ngān phatsadu khō̜ng sathābanʻudomsưksā Wikhro ̜kānbō̜rihān wong sō ʻUppasong Wongsōʻuppathān khō̜ngmahāwitthayālaiʻubonrātchathānī [Warehousing development of higher Education Institutions Analysis of supply chain Management Supply Chain of Ubon Ratchathaini University]. Journal of Local Administration, 8(2), 94-101.
Madhani, P. M. (2013). Demand Chain Management: Enhancing Customer Value Proposition. The European Business Review. (pp. 50-54). March – April.
Thumwongsa, N. (Editor). (2018). wikhro̜ sathānakān sētthakit (wārasān ʻō̜nlai) [Economic Analysis (Journal online)]. Krungsri Ayudhya Bank Bangkok: Bank of Krungsri Ayudhya Research Center.
Oke, A., & Gopalakrishnan, M. (2009). Managing disruptions in supply chains: a case study of a retail supply chain. Int. J. Prod. Econ, 118(1), 168–174.
Qiang, P. and Nagurney, A. (2012). A bi-criteria indicator to access supply network performance for critical needs under capacity and demand disruption. Journal of Transportation Research Part A 46, 801-812.
Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance., New York: The Free Press.
Rangsuangnurn, K. (2011). Kānwikhro̜patčhaidūai SPSS læ AMOS phư̄akānwičhai [Analysis with SSS and AMOS to Resrarch]. Bangkok: SE Publishing.6+