FACTORS AFFECTING ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF STAFF IN THE UNIVERSITIES
Article Sidebar
Main Article Content
Abstract
The objectives of this research were 1) to compare organizational citizenship behavior by personal factors including gender, age, types of staff, average salary, job tenure, status and educational level, 2) to study human resource management affecting organizational citizenship behavior, 3) to study quality of work life affecting organizational citizenship behavior, and 4) to study organizational commitment affecting organizational citizenship behavior. A sample of this study consisted of 321 personal at private universities and Rajabhat universities in Chatuchak district and Bangkhen. The research is tremens were the questionnaires asking for general information of the responders included as a sample staff of academic department and staff of support. Data were collected via questionnaire and statistical analysis include percentage, mean, standard deviation, t-test, F-test and multiple regression analysis.
The research results found that 1) personal factors include type of staff, average salary and educational level affecting organizational citizenship behavior, 2) human resource management in terms of reward and motivation affecting organizational citizenship behavior, 3) quality of work life in terms of adequate and fair compensation, safe and healthy environment, constitutionalism in the work organization and social relevance affecting organizational citizenship behavior, and 4) organizational commitment in terms of affective commitment, continuance commitment and normative commitment affecting organizational citizenship behavior.
Article Details
บทความทุกเรื่องได้รับการตรวจความถูกต้องทางวิชาการโดยผู้ทรงคุณวุฒิ ทรรศนะและข้อคิดเห็นในบทความวารสารบัณฑิตศึกษา มหาวิทยาลัยราชภัฏวไลยอลงกรณ์ ในพระบรมราชูปถัมภ์ มิใช่เป็นทรรศนะและความคิดของผู้จัดทำจึงมิใช่ความรับผิดชอบของบัณฑิตวิทยาลัย มหาวิทยาลัยราชภัฏวไลยอลงกรณ์ ในพระบรมราชูปถัมภ์ กองบรรณาธิการไม่สงวนสิทธิ์การคัดลอก แต่ให้อ้างอิงแหล่งที่มา
References
Bowin & Harvey. (2001). Human resource management. An Experiential Approach, 2/e. Upper Saddle River, NJ: Prentice-Hall, Inc.
Chaikidurajai, P. (2015a). patčhai thī mī phon tō̜ phrưttikamkān pen samāchik thī dī khō̜ng ʻongkān læ prasitthiphāp nai kān patibat ngān khō̜ng bukkhalākō̜n nai klum ʻutsāhakam [Factors influencing organizational citizenship behaviors and performance efficiency of employess in electrical]. Bangkok: Sripatum University.
Chaikidurajai, P. (2015b). Factors affecting organizational citizenship behavior and performance efficiency of staff in industry group. International Journal of Management, Business, and Economics. 2(3), 111-130.
Chaikidurajai, P. (2017a). The impact of compensation on organizational citizenship behavior of employees in electrical, electronics and telecommunications industry group in Thailand. International Journal of Management, Business, and Economics. 4(3), 67-80.
Chaikidurajai, P. (2017b). The impact of human resource practices on organizational citizenship behavior of employees in electrical, electronics and telecommunications industry group in Thailand. International Journal of Management, Business, and Economics. 4(1), 109-124.
Chaikidurajai, P. (2018). Quality of work life affecting organizational commitment of employees in electrical, electronics and telecommunications industry group in Thailand. International Journal of Management, Business, and Economics. 5(2), 81-91.
Cronbach, L. J. (1990). Essentials of psychology testing. 5th ed. New York: Harper Collins.
Information Higher Educational. (2018). rāingān čhamnūan bukkhalākō̜n pīkānsưksā sō̜ngphanhārō̜ihoksip phākrīan thī nưng čhamnǣk tām praphēt sathāban chư̄ sathāban praphēt bukkhalākō̜n læ phēt [Personnel report for academic year 2017, 1st semester, classified by type of institution, institution name, personnel type and gender]. Retrieved from http://www.info.mua.go.th/information/show_all_statdata_table.php?data_show=4.
Ivancevich, J. M. (2001). Human resource management. 8th ed. New York: McGraw-Hill, Inc.
Jongruk, T., Nanan, K. and Yaviratch, N. (2014). ʻitthiphon khō̜ng khunnalaksana ngān thī mī phon tō̜ khwām phūkphan tō̜ ʻongkān khwāmphưngphō̜čhai nai ngān læ phrưttikam kān pen samāchik thī dī khō̜ng ʻongkān [Influence of job characteristics to organizational commitment job satisfaction, and organizational behavior citizanship] Journal of Graduate Studies Valaya Alongkron Rajabhat University. 8(1), 189-206.
Khesang, P. (2016). khunnaphāp chīwit nai kānthamngān khō̜ng khrū klum khrư̄akhāi thētsabān tambon khlō̜ng hāt samnakngān khēt phư̄nthīkān sưksā prathom sưksā sakǣo khēt 1 [The quality of teacher’s worklife in klonghad subdistrict under the office of Sakao primary educational service area 1]. Master’s thesis. Burapha University.
Milumaieng, K. (2014). kānbō̜rihān sapphayākō̜n manut kō̜ranī sưksā mahāwitthayālairātchaphatsurātthānī [Human resource management case study Suratthani Rajabhat University]. Master’s thesis. National Institute of Development Administration.
Ministry of University Affairs. (2001). ʻēkkasān prakō̜p kān prachum sammanā rư̄ang nayōbāi læ nǣothāng kānphatthanā nisit naksưksā [Documents for the seminar on policy and guidelines for student development]. Bangkok: Ministry of University Affairs.
Saenthamphol, S. (2015). khwāmsamphan rawāng khunnaphāp chīwit nai kānthamngān kap khwām phūkphan tō̜ ʻongkō̜n kō̜ranī sưksāphayābān wichāchīp nai Krung Thēp Mahā Nakhō̜n [Relationship between quality of work lift and organizational commitment: Case study professional nurses under the Bangkok]. Master’s thesis. Kasetsart University.
Urachun, T. (2016). khwāmsamphan rawāng khunnaphāp chīwit nai kānthamngān kap khwām phūkphan tō̜ ʻongkō̜n khō̜ng phanakngān bō̜risat sœ̄m suk čhamkat (Mahāchon) nai khēt phāk nư̄a [Relationship between quality of work life and organizational commitment of employees at Sermsuk public co Ltd in Northern area]. Master’s thesis. Pibulsongkram Rajabhat University.
Wanitsupphawong, P. (2003). ʻēkkasān khamsō̜n rabīap withī thāngkān sưksā [Handout: Research methodology]. 4th ed. Pattani: Prince of Songkla University, Pattani Campus.
Yurarach, S. (2016). kān khīan rāingān wičhai thāng sangkhommasāt læ manutsayasāt [Writing research reports in social science and humanities]. Bangkok: Vision Prepress.