Digital Information Needs of Ramkhamhaeng University Library Users
Keywords:
digital information; library; needs; services; COVID-19Abstract
In this quantitative research investigation, the researcher examines the digital information needs of the service users at the Central Library, Ramkhamhaeng University (RU) consisting of the following aspects (1) services; (2) media; (3) communication; (4) relationships with personal factors; and (5) relationships with the environment.
Findings are as follows:
- The service users exhibited the needs for the services of the video group (video clips on YouTube, videos on demand, online sound, e-Learning, and e-lectures) at a bit higher level than the e-Books group (e-Books, e-Theses, e-Journals, and e-Newspapers). The members in the type of undergraduates needed the test bank services. They needed the PDF form for message services; JPC for picture services; MP4 for video services; and MP3 for sound services. They needed communication through websites, e-mails, and Facebook.
- The highest proportion of the service users were students, aged 18-35 years. They were library members in the type of undergraduate students with special interests in the disciplines of philosophy, psychology, religion, political science, politics, government, law, and language and literature. They had access to the digital information of the library to accompany their study one to five times a week through Smartphones. The environmental factor directly correlated with the digital information needs. The lockdown and the closing of various service places, the fear of COVID-19 infection, and the expense saving needs resulted in an increase in digital information needs.
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Aravind, S. (2017). Use of electronic resources in engineering college libraries: User study. Journal of Advances in Library and Information Science, 6(1), 85-89.
Bangkokbiznews. (2020). What is lockdown?. Retrieved July 20, 2020, from https://www.bangkokbiznews.com/news/detail/871860
Bhoi, & Narendra Kumar. (2017). Use of information communication technology (ICT) and library operation: An overview. Retrieved July 15, 2020, from http://eprints.rclis.org/32231/1/ Use%20of%20Information%20Communication%20Technology%20%28ICT%29%20and%20Library%20OperationAn%20Overview.pdf
Cambridge dictionary. (2021). Digital. Retrieved June 24, 2020, from https://dictionary.cambridge.org/dictionary/english/digital
Chanchanok Fonchoei. (2020). The usage of digital information resources among users of the national library of Thailand. Journal of the Thai Library Association, 13(1), 1-17.
Cole. (2012). Information need: a theory connecting information search to knowledge formation. New Jersey: Information Today.
Corel. (n.d.). Graphics suite X8: Supported file formats. Retrieved June 24, 2020, from https://support.corel.com/hc/en-us/articles/115005407707-CorelDRAW-Graphics-Suite-X8-Supported-file-formats
IFLA. (2020). COVID-19 and the global library field. Retrieved June 24, 2020, from https://www.ifla.org/covid-19-and-libraries
Jantima Kheokao. (2015). Information management for communication. Bangkok: University of the Thai Chamber of Commerce.
Jarinee Iochawna. (n.d.). Manual how to convert sound Faculty of Environment and Resource Studies, Mahidol University. Retrieved July 10, 2020, from https://en.mahidol.ac.th/thai/computer/manual_howtoconvertsound.pdf
Kanyarat Kwiecien. (2013). Using of mobile technology for information services development. Journal of Library and Information Science Srinakharinwirot University, 6(1), 94-102
Lin, N., & Garvey, W. D. (1972). Information needs and uses. Annual Review of Information Science and Technology, 7(5).
Malivan Praditteera. (2012). Lessons from the great flood 2011: A case study of the Rangsit University Library. RSU Library Journal, 18(1), 5-27.
Mariraj, M. (2011). Digital information sources and services. Retrieved June 24, 2020, from http://14.139.186.108/jspui/bitstream/123456789/ 2415/1/350.doc.pdf
Mehta, D., & Wang, X. (2020). COVID-19 and digital library services-a case study of a university library. Digital Library Perspectives, 36(4), 351-363.
Merriam-Webster. (2021). Environment. Retrieved June 24, 2020, from https://www.merriam-webster.com/dictionary/environment
Ministry of Public Health of Thailand. (2020). WHO Thailand situation report - 19. Retrieved July 20, 2020, from https://www.who.int/docs/default-source/searo/thailand/2020-03-12-tha-sitrep-19-covid19-pb-th.pdf?sfvrsn=1e179bd4_2
Mukul Bhardwaj, & Swadesh Sharma. (2015). Electronic resources for university library and its advantages. International Journal of Research in Library Science, 1(2), 1-11.
Naewna. (2020, May 25). Poll: Emergency decree affects people's way of life. Retrieved July 21, 2020, from https://www.naewna.com/politic/495047
Norman Kaunda. (2017). Application of marketing strategies to digital information services (DIS): A case of Mzuzu University Library and Learning Resources Centre. Malawi: Mzuzu University.
Office of the Royal Society. (2016). Dictionary of computer and technology. Retrieved July 22, 2020, from http://www.royin.go.th/?page_id=15521
Oxford learner’s dictionaries. (2021). Definition of MP4 noun from the Oxford Advanced Learner's Dictionary. Retrieved July 15, 2020, from https://www.oxfordlearnersdictionaries.com/definition/english/mp4
Parichart Sangrachud. (2016). Library information services in digital age. Research and Development Journal, Loei Rajabhat University, 11(38), 1-10.
Pichit Vichitrbookyaruk. (2011). HTML: Website language. Retrieved July 15, 2020, from https://www.bu.ac.th/knowledgecenter/executive_journal/july_sep_11/pdf/ aw32.pdf
Pongsathorn Posayanonth. (2020). What-is-midi. Retrieved July 15, 2020, from https://www.pongsathornpmusic.com/single-post/what-is-midi
Post Today. (2019, Jan 17). Work from home-Refrain from travelling. Retrieved July 25, 2020, from https://www.posttoday.com/politic/report/577276
Rajinder Kaur. (2017). Collection development in academic libraries with special reference to digital Era. International Journal of Digital Library Services, 7(2), 107-114.
Ran Vijay Pratap. (2018). Digital literacy skills among students and research scholars of the law school, Banaras Hindu University, Varanasi, India: A study. International Journal of Next Generation Library and Technologies, 4(1), 1-11.
Royal Academy. (2011). Environment. Retrieved July 22, 2020, from http://www.royin.go.th/dictionary/
Royal Thai Government Gazette. (2020, Mar 25). BMA announcement on temporary closure of premises. Retrieved July 20, 2020, from http://www.prbangkok.com/th/post/
Sanjay Gupta. (2016). Awareness and satisfaction of users using digital information resources and services in the libraries of IIT Kanpur and IIT Kharagpur. SSARSC International Journal of Library, 1(2), 1-18.
Saowarod Anurukchokchai. (2019). Correlation of information resources acquisition and using at Ramkhamhaeng University Library. Journal of Library and Information Science Srinakharinwirot University, 12(2), 86-97.
Shodhganga. (2010). Environment. Retrieved June 24, 2020, from https://shodhganga.inflibnet.ac.in/bitstream/10603/5081/8/08_chapter%201.pdf
Sujitra Sihaarj. (2018). Proactive information service of the academic library. Journal of Library and Information Science Srinakharinwirot University, 11(1), 92-104.
Sukhum Prommuangkun. (2017). The electronic Information resources using behavior of students at Loei Rajabhat University. Research and Development Journal, Loei Rajabhat University. 7(21), 4-10.
Sunisa Khannui. (2019). Factors affecting the non-use the library of students and staff and promoting using library: Case study Thaksin University Library. Thaksin University Library Journal, 8, 57-84.
TechTarget. (2005). AVI file (audio video interleaved file). Retrieved July 15, 2020, from https://whatis.techtarget.com/definition/AVI-file-Audio-Video-Interleaved-file
Thailand Knowledge Park. (2015). Library futures: Challenges and trends. Retrieved July 21, 2020, from www.tkpark.or.th/stocks/extra/0020dc.pdf
Thidarat Saraphon. (2016). Information and education. Retrieved July 22, 2020, from https://shypoj.files.wordpress.com/2016/08/chapter_3_information-searching.pdf
Tsekea, S., & Chigwada, J. P. (2020). COVID-19: Strategies for positioning the university library in support of e-learning. Digital Library Perspectives, 36(4), 2059-5816.
Wasinee Imthammaporn. (2016). Technology acceptance, service convenience, and social media marketing affecting decision to use food order service applications of generation Y consumers in Bangkok. Bangkok: Bangkok University.
Wawta Techataweewan. (2019). Analysis and evaluation of key success factors of digital library information systems under the universities. Bangkok: Faculty of Humanities, Srinakharinwirot University.
Wikanda Wanvises. (2015). Climate change: Impact on Thailand. Retrieved July 25, 2020, from http://library.senate.go.th/document/ Ext10567/10567795_0002.PDF
ZapTech. (n.d.). WMV. (windows media video). Retrieved July 15, 2020, from https://th.zaptech.net/what-is-wmv
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09-07-2021
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