TALENT MANAGEMENT IN PUBLIC BANKS
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Abstract
This research aims (1) to study talent management system including recruitment, development, and retention; (2) to study talent management effectiveness, problems and obstacles in talent management in public banks; and (3) to propose recommendations for the improvement of talent management in public banks. This research was conducted by using qualitative research with 2 case studies which have been ranked the highest business profits namely Krung Thai Bank and Government Savings Bank. Data are compared and synthesized through employing documentary research and in-depth interviewing.The results of the study were as follows : there are 7 processes in talent management in public banks comprising (1) talent qualification identification, (2) congruences between organization strategy and talent management policy, (3) talent recruitment, (4) the provision of incentives, (5) performance assessment, (6) talent development and (7) talent retention. The problems and obstacles in talent management are the ability of talent retention, the compatibility of talent management information system and executives’ expectation, assessment criteria, and remuneration. All of these factors lead to talent management effectiveness which are (1) the ability to maintain talent employees, (2) the ability to create innovation, and (3) a better performance.
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