Questions and Answers for Taxation on Social Networks: Facebook Thailand

Abstract

This research aims to study the taxation problems and analyze answers to questions that have been asked by the participants in the tax exchange group on the facebook website of Thailand, Secondary data were collected from the populations 2 groups on facebook website were tax has the answers groups: Q&A exchange about tax issues and accounting and tax groups of 1 July 2018 to 30 June 2020, 2,117 questions.
To analyze the data, frequency, and percentage were used. 

The results on the taxation problems showed personal income tax question most at  47.66% (1,009 questions) followed by value added tax, other taxes and corporate income tax at 20.93%, 17.62%, and 13.17% (443, 373, and 292 questions), respectively.  And the results on the tax structure showed personal income tax has tax computation question most at 32.18% (493 questions), value added tax, other taxes and corporate income tax have taxpayer question most at 38.19%, 29.09%, and 31.00% (220, 135, and 142 questions), respectively.

The results on the answers of taxation showed the most answers were a pertinent answer. And there are additional details such as illustrating examples, showing tax computation, referring to the accompanying laws, and providing more knowledge in the subject concerned at 51.31% (2,266 answers).  The results of the comparison with answers of The Revenue Department showed the most answers were correct and consistent with The Revenue Department answers. Therefore, a group of persons who joined together to exchange and share information about taxation on facebook Thailand, which is a social network that plays an important role in the way of life of people in the digital age. It was created as a source of knowledge, understanding, and can use the received information correctly.