The Effects of Role Conflict on Job Satisfaction and Accountants' Turnover Intention of Companies in the Northeastern Region

Abstract

                   The purpose of this study was to examine the effects of role conflicts on job satisfaction and accountants’ turnover intentions of companies in the Northeastern region.  The role conflicts and the job satisfaction were independent variables affecting turnover intentions of the company accountants. As a research tool, questionnaires were mailed to the sample groups and the complete 303 of them were returned, The results study showed as following : 1) role conflicts in the aspects of resource competition and communication obstacles had positive effects on job satisfaction;  2) role conflicts in the aspects of status problems and personal characteristics had negative effects on job satisfaction;  3) role conflicts in the aspect of status problems had positive effects on turnover intentions; and  4)  job satisfaction in the aspects of group and organization factors had negative effects on turnover intentions.  Moreover, the results of the study could be used as guidelines for working together among all the employees in the organization; they could be used as information for administrators to be aware of the role conflicts, job satisfaction, and turnover intentions of the employees, and; the administrators could find preventive measures and problem solutions, use the research results as the guidelines for enhancing relationships and good understanding between administrators and operational employees, and they could suggest guidelines for decreasing the turnover intentions of employees in order to secure the organization in the future.