The Effects of Employee Knowledge and Skill Development on Competitive Advantage of Private Hospital in Thailand

Abstract

                                    The purpose of this study was to verify the effects of employee knowledge and skill development on competitive advantage of private hospital in Thailand. A questionnaire was used for collecting data from  326 human resource executive of private hospital in Thailand. Statistics for data analysis were mean, standard deviation, multiple correlations, and multiple regression analysis. The findings revealed that 1) the employee knowledge and skill development, training the positive correlation and effects on quality-related competitive advantages, 2) job rotation for the employee knowledge and skill development had the positive correlation and effects on efficiency and innovation aspects, 3) Consulting for the employee knowledge and skill development had the positive correlation and effects on proficiency and customer need responsiveness, and 4) the employee knowledge and skill development self-learning the positive correlation and effects on quality and innovation aspects. Hence, the private hospital executive should concentrate on the employee knowledge and skill development such as training aspects, counterpart, job enlargement, consulting and self-learning order to improve their potentialities and efficiencies. So that people in the organization as powerful and potent performance to lead the success organization and be the cause of competitive advantage afterward.