Developing Indicators of organizational citizenship behavior to firm success: An empirical research of hotel businesses in Thailand
Keywords:
Organizational Citizenship Behavior, Firm SuccessAbstract
The objective of this study were 1) to develop dimensions of organizational citizenship behavior
2) to investigate the effect of organizational citizenship behavior on firm success. A questionnaire was used for collecting data from 311 chief executive officer and top management of hotel businesses in Thailand.
The statistics used for data analyzing were percent, mean, standard deviation, correlation coefficient,
second-order confirmatory factor analysis and structural equation model. The congruence the model derived from analysis of data indicated a goodness-of-fit with the empirical data (χ2/df = 1.218, p = .052,
GFI = .953, AGFI = .926, CFI= .995, RMSEA = .026). The results suggested that 1) cooperating with others, protecting the organization, volunteering constructive ideas and enthusiastic to organization are dimensions of organizational citizenship behavior and 2) organizational citizenship behavior is a positive influence on firm success. Therefore, administrator of hotel businesses should promote cooperation in the workplace, protecting the organization along with sacrifice for communal and actively working to generate an organizational citizenship behavior, which leads to the success of the firm.
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Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship
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Shahin, A., Javad, S., & Javad, K. (2014). Developing a model for the influence of perceived organizational
climate on organizational citizenship behavior and organizational performance based on
balanced score card. International Journal of Productivity and Performance Management,
63(3), 290-307.
Shetach, A. & Marcus, O. (2015). Citizenship-behavior, cooperation and job satisfaction of medical and
nursing teams in an Israeli hospital. Team Performance Management, 21(3/4), 181-198.
Shin, Y., Oh, W., Sim, C., & Lee, J. (2016). A multilevel study of supportive leadership and individual work
outcomes: the mediating roles of team cooperation job satisfaction, and team commitment.
Journal of Applied Business Research, 32(1), 55.
Walumbwa, F. O., Hartnell, C., A., & Oke, A. (2010). Servant leadership, procedural justice climate, service
climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation.
Journal of Applied Psychology, 95(3), 517.
Walz, S. M. & Niehoff, B. P. (1996). Organizational citizenship behaviors and their effect on organizational
effectiveness in limited menu restaurants. Academy of Management Best Papers Proceedings, 307–311.
Williams, L. J. & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of
organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617.
Yen, H. R. & Niehoff, B. P. (2004), Organizational citizenship behaviors and organizational effectiveness:
Examining relationships in Taiwanese banks. Journal of Applied Social Psychology, 34(8), 1617-1637.
Agranov, R. & McGuire, M. (2001). Big questions in public network management research. Journal of
Public Administration Research and Theory, 11 (3), 295-326.
Andrew, S. & León-Cázares, F. (2015). Mediating effects of organizational citizenship behavior on
organizational performance: Empirical analysis of public employees in Guadalajara, Mexico.
EconoQuantum, 12(2), 71-92.
Armstrong, J. S. & Overton, T. S. (1977). Estimating non-response bias in mail surveys. Journal of
Marketing Research, 14(1), 396-402.
Barkay, T. (2012). Employee volunteering: soul, body and CSR. Social Responsibility Journal, 8(1), 48-62.
Becker, G. (1993). Nobel Lecture: The economic way of looking at behavior. The Journal of Political Economy,
101(3), 385-409.
Behnia, B. (2012). Volunteering with newcomers: The perspectives of Canadian - and foreign-born volunteers.
Canadian Journal of Nonprofit and Social Economy Research, 3(2), 6-23.
Bollen, K. A. (1986). Sample size and bentler and Bonett's normed fit index. Psychometrika, 51(3), 375-77.
Brown, E. (1999). Assessing the value of volunteer activity. Nonprofit and Voluntary Sector Quarterly,
28(1), 3-17.
Dechow, N. & Mourissen, J. (2005). Enterprise resource planning systems, management control and the
quest for integration. Accounting, Organizations and Society, 30(7-8), 691-733.
Dejours, C. (2005). The Human Factor (5th ed.). Rio de Janeiro, RJ: FGV Editora.
Diedericks, E. (2012). Flourishing of employees in the information technology industry in South Africa.
Doctoral dissertation. Vanderbijlpark, South Africa: North-West University.
Dyne, L. & Lepine, J. A. (1998). Helping and voice extra-role behavior: Evidence of construct and
predictive validity. Academy of Management Journal, 41(1),108-119.
George, J. M. (1990). Personality, affect and behavior in groups. Journal of Applied Psychology, 75(2), 107-116.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2006). Multivariate data analysis (5th ed.).
Upper Sadie River: NJ, Pearson Education Incorporation.
Hair, J. F., Black, W. C., Babin B. J., & Anderson R. E. (2010). Multivariate data analysis. (7th ed.).
New Jersey: Pearson Education.
Hendricksen, C. (2002). The research web: asynchronous collaboration in social scientific research.
PhD dissertation, University of Washington, Seattle, WA
Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9(2), 131-146.
Kim, H. (2014). Transformational leadership, organizational clan culture, organizational affective
commitment, and organizational citizenship behavior: a case of South Korea's public sector.
Public Organization Review, 14(3), 397-417.
Kongsompong, K., Green, R., & Patterson, P. (2009). Collectivism and social influence in the buying
decision: A four-country study of inter- and intra-national differences. Australasian Marketing
Journal, 17(3),142-149.
MacKenzie, S. B., Podsakoff, P. M., & Ahearne, M. (1998). Some possible antecedents and consequences
of in-role and extra-role salesperson performance’. Journal of Marketing, 62, (3), 87-98.
Miao, R. (2011). Perceived organizational support, job satisfaction, task performance and organizational
citizenship behavior in china. Journal of Behavioral and Applied Management, 12(2), 105-127.
Michael, J. (2000). Implications and refinements of the establishing operation concept. Journal of Applied
Behavior Analysis, 33(4), 401-410.
Moorman, R. H.& Blakeley, G. L. (1995). Individualism-collectivism as an individual difference predictor of
organizational citizenship behavior. Journal of Organizational Behavior, 16(2), 127-42.
Morrison, E. W. (1994). Role definitions and organizational citizenship behavior: The importance of the
employee's perspective. Academy of Management journal, 37(6), 1543-1567.
Mostafa, A. S. & Leon-Cazares, F.(2016). Public service motivation and organizational performance
in mexico: testing the mediating effects of organizational citizenship behaviors. International
Journal of Public Administration, 39(1), 40.
Nunnally, C. & Bernstein, H. (1994). Psychometric theory. New York, NY: McGraw-Hill.
Øgaard, T., Marnburg, E., & Larsen, S. (2008). Perceptions of organizational structure in the hospitality industry:
Consequences for commitment, job satisfaction and perceived performance. Tourism Management, 29(4),
661-671.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington,
MA: Lexington Books.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997), Organisational citizenship behavior and the
quality and quantity of work group performance. Journal of Applied Psychology, 82(2), 262-270.
Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors
and their effects on followers’ trust in leader, satisfaction, and organizational citizenship behaviors.
The Leadership Quarterly, 1(2), 107-142.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (1997). Organizational citizenship
behaviors: A critical review of the theoretical and empirical literature and suggestions for future
research. Journal of Management, 26(3),513-563.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship
behaviors: A critical review of the theoretical and empirical literature and suggestions for future
research. Journal of Management, 26(3), 513-563.
Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual-and organizational-
level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied
Psychology, 94(1), 122.
Rao, M. S. (2015). Employers hire for attitude and train for skill: Enthusiastic candidates often land the offer
of a job. Human Resource Management International Digest, 23(4), 33-34.
Robert, E. H. (2013). The importance of a risk register in risk management. Retrieved May 1, 2016,
from http://www.roughnotes.com/rnmagazine/2013/january/2013_01p034.htm
Taniguchi, H. (2012). The determinants of formal and informal volunteering: Evidence from the American
time use survey. Voluntas, 23(4), 920-939.
Shahin, A., Javad, S., & Javad, K. (2014). Developing a model for the influence of perceived organizational
climate on organizational citizenship behavior and organizational performance based on
balanced score card. International Journal of Productivity and Performance Management,
63(3), 290-307.
Shetach, A. & Marcus, O. (2015). Citizenship-behavior, cooperation and job satisfaction of medical and
nursing teams in an Israeli hospital. Team Performance Management, 21(3/4), 181-198.
Shin, Y., Oh, W., Sim, C., & Lee, J. (2016). A multilevel study of supportive leadership and individual work
outcomes: the mediating roles of team cooperation job satisfaction, and team commitment.
Journal of Applied Business Research, 32(1), 55.
Walumbwa, F. O., Hartnell, C., A., & Oke, A. (2010). Servant leadership, procedural justice climate, service
climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation.
Journal of Applied Psychology, 95(3), 517.
Walz, S. M. & Niehoff, B. P. (1996). Organizational citizenship behaviors and their effect on organizational
effectiveness in limited menu restaurants. Academy of Management Best Papers Proceedings, 307–311.
Williams, L. J. & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of
organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617.
Yen, H. R. & Niehoff, B. P. (2004), Organizational citizenship behaviors and organizational effectiveness:
Examining relationships in Taiwanese banks. Journal of Applied Social Psychology, 34(8), 1617-1637.
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Published
25-10-2018
How to Cite
Phetphongphan, W. (2018). Developing Indicators of organizational citizenship behavior to firm success: An empirical research of hotel businesses in Thailand. Journal of Accountancy and Management, 10(3), 250–263. retrieved from https://so02.tci-thaijo.org/index.php/mbs/article/view/222974
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