Quality Of Public Service Based on Sangahavatthu of Local Registration Office Wangyang Sub-district, Si Prachan District, Suphanburi Province

Abstract

This article aimed to study (1) to investigate the quality level of public service of local registration office, Wangyang Sub-district (2) to compare the level of people’s opinions towards quality of public service of local registration office, Wangyang Sub-district (3) to explore the guidelines for the application of Sangahavatthu to increase the quality of public service of the local registration office, Wangyang Sub-district the sample was 224 . people from the calculation formula of Taro Yamane. The research instrument was the questionnaire. The statistics used frequency, percentage, mean, standard deviation, t-test and F-test (One Way ANOVA). In-depth qualitative research with key information seekers by collecting data through distribution methods with a total of 13 recorded key researchers or people. Results of the Research.

1. The quality level of public service according to the Sangahavatthu principles is at the highest level.

2. A comparison of people's opinions on the quality of services provided by the Wang Yang Subdistrict Municipality's Local Registration Office found that people of different genders, ages, and educational levels and monthly income are different Satisfied with the quality of service no different as for citizens with different occupations Satisfaction with the quality of service is different.

3. The guidelines for applying the 4 principles of Sanghawatthu to increase the quality of public service at the Wang Yang Subdistrict Municipality Local Registration Office are: 1) Have awareness in providing services. Non-discrimination 2) Add special service channels for the disabled, the elderly, and monks 3) increase the number of personnel 4) have a systematic work process 5) should provide continuous training to educate staff.