Innovative Workplace Design: A Case Study of the Faculty of Architecture, Delft University of Technology

Main Article Content

Chaiwat Riratanaphong


Flexible working is a concept that allows workers to have freedom to choose when and where they
work. Advanced information and communication technology make it possible for the organisation to develop
this new concept. At present, there are many organisations that introduce flexible workplace. Also in the university
where majority of occupiers are knowledge workers, innovative workplace design offers possible advantages.
Recently, the innovative workplace design concept has been introduced to a temporary building of the Faculty
of Architecture, Delft University of Technology, which its faculty building burnt down on 13 May 2008. Although
there are perceived benefits from flexible workplace, there also have some arguments on the actual performance.
There are several performance measurement tools that have been used in order to evaluate corporate real
estate performance. This paper aims to explore and analyse the effect of workplace innovation on a temporary
faculty building and to offer ideas and reflections for performance measurement tools that truly respond building
users and reflect on objectives of the organisation.


Download data is not yet available.

Article Details



Alexander, K., Atkin, B., Brochner, J., & Haugen, T. (2004). Facilities management: Innovation and performance. London: Spon Press.

Amaratunga, D., & Baldry, D. (2002). Moving from performance measurement to performance management. Facilities, 20(5/6), 217-223.

Andrews, K. R. (1971). The concept of corporate strategy. Homewood, IL: Irwin.

Balkin, D. B., Tremblay, M., & Westerman, J. (2001). Workplace innovations in large, unionized Canadian organizations. Journal of Business and Psychology, 15(3), 439-448.

Brignall, S. (1992). Performance measurement systems as change agents: A case for further research. Warwick Business School Research Papers, Warwick Business School Research Bureau, Warwick, No. 72.

Brochner, J. (2004). Performance: An introduction. In K. Alexander, B. Atkin, J. Brochner, & T. Haugen (Eds), Facilities Management: Innovation and performance (pp. 95-96). Oxon, UK: Spon Press.

Dalmeijer, H. (2008, August 22). B_Nieuws, p. 12.

Dashorst, M. (2008, October 6). B_Nieuws, p. 4.

Delft University of Technology. (2008). Flexible office concept. Retrieved April 15, 2009, from

Delft University of Technology. (2009a). The Faculty of Architecture. Retrieved December 25, 2009, from

Delft University of Technology. (2009b). Layout of the Faculty of Architecture building. Retrieved December 25, 2009, from 70eb2a217f2a&binary=/doc/Buitenterrein_april.pdf

Delft University of Technology. (2009c). The ultimate freedom of choice. Retrieved April 12, 2009, from

De Vries, J., De Jonge, H., & Van der Voordt, D. J. M. (2008). Impact of real estate interventions on organisationalperformance. Journal of Corporate Real Estate, 10(3), 208-223.

The flex solution is not suitable for all of us. (2008, October 6). B_Nieuws, p. 14.

Gorgievski, M. G., Van der Voordt, Th., Van Herpen, G. A., & Van Akkeren, S. (in press). After the fire: New ways of working in an academic setting. Facilities.

Gorgievski, M. J., Van Herpen, S. G. A., & Zuijderwijk, L. (2009). Ervaring met flexibele werkplekken op de faculteit bouwkunde, TU Delft [Experiences with flexible workplaces at the Faculty of Architecture, TU Delft]. Rotterdam, The Netherlands: Risbo, Erasmus Universiteit Rotterdam.

Jensen, P. A., Voordt, D. J. M., Coenen, C., Felten, D. V., Lindholm, A. L., Nielsen, S. B., Riratanaphong, C., & Schmid, M. (in press). The added value of FM: Different research perspectives. The European Facility Management Conference 2010 Research Symposium, Madrid, Spain.

Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53-79.

Lindholm, A. L., & Nenonen, S. (2006). A conceptual framework of CREM performance measurement tools. Journal of Corporate Real Estate, 8(3), 108-119.

Maarleveld, M., Volker, L., & Van der Voordt, D. J. M. (2009). Measuring employee satisfaction in new offices–the WODI toolkit. Journal of Facilities Management, 7(3), 181-197.

The making of BK city. (2009). Delft, The Netherlands: TU Delft.

Nani, A. J., Dixon, J. R., & Vollmann, T. E. (1990). Strategic control and performance measurement. Journal of Cost Management, 4(2), 33-42.

Parkin, J., Austin, S., & Landsdale, M. (2006). Research environments for higher education. Loughsborough University, UK.

Preiser, W. F. E., Rabinowitz, H. Z., & White, E. (1988). Post-occupancy evaluation. New york: Van Nostrand Reinhold.

Thompson, A. A., & Strickland, A. J. (1990). Strategic management: Concepts and cases. Homewood, IL: Irwin.

U.S. General Services Administration (GSA). (1999). Integrated workplace. Retrieved April 10, 2009, from i34K-pR.pdf

U.S. General Services Administration (GSA). (2003). Innovative workplace strategies. Retrieved April 10, 2009, from

Van Ree, H. J. (2002). The added value of office accommodation to organizational performance. Work Study, 51(7), 357-363.

Van der Voordt, D. J. M. (2003). Costs and benefits of innovative workplace design. Delft, The Netherlands: Center for People and Buildings.

Van der Voordt, D. J. M. (2004). Productivity and employee satisfaction in flexible offices. Journal of Corporate Real Estate, 6(2), 133-148.

Van der Voordt, D. J. M., & Vos, P. G. J. C. (1999). Evaluation of office innovation. Model and methods. Delft, The Netherlands: Delft University Press.

Varcoe, B. J. (1994). Facilities performance: Achieving value for money through performance measurement and benchmarking. Property Management, 11, 301-307.

Varcoe, B. J. (1996). Facilities performance measurement. Facilities, 14(10/11), 46-51.

Volker, L., & Van der Voordt, D. J. M. (2005). An integral tool for the diagnostic evaluation of non-territorial offices. In B. Martens, & A. G. Keul (Eds), Designing social innovation: Planning, building, evaluating (pp. 241-250). Gottingen, Germany: Hogrefe & Huber.