Relationship and Knowledge Management in Construction Projects in Thailand Part 2: The Studies of Knowledge Management Process and the Three-stage Project Development Performance Improvement Framework

Main Article Content

Archan Boonyanan
Herbert Robinson
Shamil Naoum
Daniel Fong


The study of network relationship using UCINET program in part 1 was inspired by the problematicfragmented structure of a construction project development team. In this paper, the multi-stage projectdevelopment process as another key factor that underlies the construction industry’s poor performance isaddressed. Knowledge management is then proposed as another key solution to achieve the more effectiveproject development in Thailand context. Based on Nonaka and Takeuchi’s 1995 knowledge conversion model,representatives from key project members’ organisations that developed recently complete large commercialresidential projects in Bangkok central business area were asked in semi-structured interviews aboutorganisational knowledge management process using a set of standardised questions. The outcomes show themoderate efficiency due to key project members’ unawareness of knowledge potentials. A three-stage frameworkis also proposed to identify key project members, strengthen network relationship and improve organisationalknowledge management capability to achieve the better project development performance.


Download data is not yet available.

Article Details



Al-bizri, S. (1995). Design management plan generator (DMPG), knowledge based system for planning the design processes in the construction industry. Thesis, (PhD). Reading, University of Reading.

Argyris, C. & Schön, D. A. (1974). Theory in practice: Increasing professional effectiveness. San Francisco, Jossey-Bass.

Boisot, M. H. (1998). Knowledge assets: Securing competitive advantage in the information economy. New York: Oxford University Press.

Boonyanan, A., Robinson, H., Fong, D. & Naoum, S. (2008). Relationship and knowledge management among construction development project members in Thailand: The clients’ perspective. In Dainty, A. (Ed.). 24th Annual Association of Researchers in Construction Management (ARCOM) Conference. Cardiff, UK.

Borgatti, S. P., Everett, M. G. & Freeman, L. C. (2002). Ucinet for windows: Software for social network analysis. Harvard: Analytic Technologies.

Chappell, D. & Willis, A. (1992). The architect in practice. Oxford: Blackwell Scientific Publications.

Construction Excellence. (2004). Knowledge management. London: Author.

Davenport, T. H. & Prusak, L. (2000). Working knowledge: How organizations manage what they know. Boston: Harvard Business School Press.

Davis, P. R. & Walker, D. H. T. (2009). Building capability in construction projects: A relationship-based approach. Engineering, Construction and Architectural Management, 16, 475-489.

Department of Trade and Industry. (1998). Rethinking construction: The report of the construction task force. Norwich: HMSO.

Egbu, C. O. & Robinson, H. S. (2005). Construction as a knowledge-based industry. In Anumba, C., Egbu, C. & Carrillo, P. (Eds.), Knowledge management in construction. Oxford: Blackwell Publishing.

Fruchter, R. & Demian, P. (2005). Corporate memory. In Anumba, C., Egbu, C. & Carrillo, P. (Eds.), Knowledge management in construction. Oxford: Blackwell Publishing.

Hildreth, P., Wright, P. & Kimble, C. (1999). Knowledge management: Are we missing something? In Brooks, L. & Kimble, C. (Eds.), 4th UKAIS Conference. York, UK.

Hosking, D. M. & Morley, I. E. (1991). A Social psychology of organizing: People, orocesses and contexts. Hemel Hampstead: Harvester Wheatsheaf.

Hoskisson, R. E., Hitt, M. A., Wan, W. P. & Yiu, D. (1999). Theory and research in strategic management: Swings of a pendulum. Journal of Management, 25, 417-456.

Kamara, J. M., Anumba, C. J. & Evbuomwan, N. F. O. (2000). Process model for client requirements processing in construction. Business Process management Journal, 6, 251-279.

Kim, J. H. (2003). An approach to facilitate knowledge streams of occasional individual building industry clients at the pre-project stage. Thesis, (PhD). Reading, University of Reading.

Mohamed, S. F. (2006). Improving construction site management practices through knowledge management. Thesis, (PhD). Loughborough, Loughborough University.

Morris, P. W. G. & Loch, I. (2002). Project-based learning: Learning issues in projects. London: University Colledge London.

Nonaka, I. & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York: Oxford University Press.

Olomolaiye, A. O. (2007). The impact of human resource management on knowledge management for performance improvements in construction organisations. Thesis, (PhD). Glasgow, Glasgow Caledonian University.

Porter, M. E. (1980). Competitive strategy: Techniques for analyzing industries and competitors. New York: Free Press.

Pryke, S. D. (2004). Analysing construction project coalitions: Exploring the application of social network analysis. Construction Management and Economics, 22, 787-797.

Pryke, S. D. & Smyth, H. (2006). The management of complex projects: A relationship approach. Oxford: Blackwell.

Quintas, P., Lefrere, P. & Jones, G. (1997). Knowledge management: A strategic agenda. Long Range Planning, 30, 385-391.

Royal Institute of British Architects. (2008). RIBA outline plan of work 2007. London: Author.

Ryd, N. & Friestedt, S. (2007). Transforming strategic briefing into project brief: A case study about client and contractor collaboration. Facilities, 25, 185-202.

Senge, P. M. (1992). The fifth discipline: The art and practice of the learning organization. London: Century Business.

Sexton, M. & Barrett, P. (2003). A literature synthesis of innovation in small construction firms: Insights, ambiguities and questions. Construction Management and Economics, 21, 613-622.

Smith, J., Love, P. E. D. & Wyatt, R. (2001). To build or not to build: Assessing the strategic needs of construction industry clients and their stakeholders. Structural Survey, 19, 121-132.

Toor, S. U. R. & Ogunlana, S. (2008). Problems causing delays in major construction projects in Thailand. Construction Management and Economics, 26, 395-408.

Veludo, M. D. L., Macbeth, D. & Purchase, S. (2006). Framework for relationships and networks. Journal of Business & Industrial Marketing, 21, 199 - 207.

Vorasubin, P. & Chareonngam, C. (2007). Strategic assets driving financial capability of Thai construction firms. Journal of Financial Management of Property and Construction, 12, 87-94.

Weick, K. E. (1995). Sensemaking in organizations. Thousand Oaks: SAGE Publications.

Wenger, E. (1998). Communities of practice: Learning, meaning and identity. Cambridge: Cambridge University Press.