Enhancing the Efficiency of Public Service Delivery by Digital Government

Abstract

The objective of this digital government format is to enhance the efficiency of public services provided by the government. It aims to address the issues faced by government agencies in delivering services and the challenges that hinder the effectiveness of digital government. The analysis, based on the theory of efficiency, focuses on achieving successful outcomes by utilizing the most valuable resources. Digital government is utilized to address problems in the government system through the creation of platforms and applications by various government agencies to provide online services to the public. Other platforms are developed, and laws are enacted to address the issues. Some of the problems faced by the digital government include limited internet access for individuals with low incomes and the elderly who do not use smartphones. The operating system of smartphones is in English, posing a language barrier. There are also security issues with the use of various applications and online scams that deceive people by pretending to be government agencies to extort money. The public lacks knowledge and understanding of internet usage and technology. The government's applications are not widely used. Government officials sell personal data to unethical individuals, and the broad legislation does not specify the wrongdoing of these individuals. Therefore, it is necessary to provide knowledge and understanding to the public regarding internet usage, technology, and preventing dangers from cybercrimes in various forms. The development of government platforms and applications should be emphasized.