Health Information Categorization for Patient Referral in Thailand: The Perceptions of Patients and Healthcare Professionals

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Veerawan Aumpanseang
Kamonchanok Suthiwartnarueput
Pongsa Pornchaiwiseskul


This article aimed to explore the standard set of healthcare information for patient safety and care efficiency in time and cost. Therefore, the findings will benefit the development of a management platform that may possibly be a constitutional concept to respond to the need for national healthcare data standards and lead to the standardization of healthcare information for patients' referral process. In this study, the total number of subjects was 903 participants, including 424 healthcare professionals and 479 patients or relatives. They were selected by the specific inclusion criteria, which are their experiences of healthcare services in patients' referral systems. The instrument for collecting data was a mixed-methods research methodology; quantitative and qualitative mechanisms were conducted. The statistical tools for data analysis were descriptive statistics and factor analysis. The research results were: first, the in-depth interview with healthcare professionals confirmed the commonly used information in patient referrals, including Personal Information, Medical treatment expenses, drug addiction growth, Clinical Data, Drug Utilization, Principal or Specific diagnosis, Diagnosis-related, Treatment Historical Report, Psychotherapy, HIV/AID infection, Monitor, Emergency, Symptoms/conditions, Original-Recipient Hospital details, Referral objectives, Informant, Witness details, and Data usage. Furthermore, the survey result revealed that the given 19 information categories could be condensed into three data groups: Patient-specific, Expert-based and administrative data. This research's findings will aid stakeholders, e.g., policymakers and healthcare organizations, to achieve meaningful use, facilitating the adoption and implementation of EHRs and HIE.

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Aumpanseang, V., Suthiwartnarueput, K., & Pornchaiwiseskul, P. (2022). Health Information Categorization for Patient Referral in Thailand: The Perceptions of Patients and Healthcare Professionals. Journal of Arts Management, 6(4), 1939–1963. Retrieved from
Research Articles
Author Biography

Kamonchanok Suthiwartnarueput, Faculty of Commerce and Accountancy, Chulalongkorn University, Thailand

“อาจารย์ดีเด่นแห่งชาติ พ.ศ. 2563” สาขาสังคมศาสตร์
กรรมการภาควิชาพาณิชศาสตร์ คณะพาณิชยศาสตร์และการบัญชี จุฬาลงกรณ์มหาวิทยาลัย (พ.ศ. 2540- ปัจจุบัน)


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