Total Quality Management in Modern Organizations by Using Participation and Teamwork

Main Article Content

Teeradej Snongtaweeporn
Chaianun Siribensanont
Waranon Kongsong
Sukhumpong Channuwong


A Total Quality Management (TQM) is an important strategy for modern organizations to improve continual process in reducing and eliminating manufacturing errors. It focuses on improving customer service, training employees to work with effectiveness and increase customer satisfaction. Moreover, it emphasizes an improvement of the quality of an organization’s output which includes goods and services through continual improvement of internal practices. In this article, the researchers have to present the following sections: (1) Components of Total Quality Management (TQM) consisting of the goals and challenges of Total Quality Management (TQM); this section includes a combination of organizational improvement techniques such as employee participation and teamwork, continuous improvement, and customer services and satisfaction; (2) Factors affecting success in the implementation of Total Quality Management; this section presents that cooperation of the workforce is very important and employees should be supported to participate in setting goals and values of the organizations; and (3) Processes of implementation of Total Quality Management (TQM) in the entire organizations, which require involvement of employees, decentralized decision-making, ongoing training on developing leadership, and cultural change.


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How to Cite
Snongtaweeporn, T. ., Siribensanont, C. ., Kongsong, W. ., & Channuwong, S. (2020). Total Quality Management in Modern Organizations by Using Participation and Teamwork. Journal of Arts Management, 4(3), 818–829. Retrieved from


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