Structural Relationships of Corporate Social Responsibility, Environment, Governance, Quality of Work Life, Job Satisfaction, Trust, Employee Engagement: A Case Study of the Logistics & Transportation Multinational Company in Bangkok, Thailand
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Abstract
This study investigates the structural relationships between corporate social responsibility (CSR), environmental, governance, quality of work life (QWL), job satisfaction, trust, and employee engagement within a Bangkok-based logistics & transportation multinational company. This research is a quantitative research. The sample consists of 190 employees from logistics and transportation companies that have been employed for more than one year. They were purposively selected. The research instrument was a questionnaire. The statistics used for data analysis were partial least squares structural equation modeling (PLS-SEM).
The findings highlight that CSR and strong governance frameworks positively influence QWL, which in turn enhances job satisfaction, trust, and employee engagement. Trust is identified as a critical mediator, fostering both employee commitment and a deeper connection to organizational goals. Furthermore, environmental responsibility aligns employee values with organizational ethics, enhancing overall job satisfaction. The study underscores the importance of integrated CSR and governance strategies to support a sustainable, engaged, and highly motivated workforce. These insights provide a comprehensive framework for organizations aiming to achieve long-term success through a holistic approach to employee well-being and organizational ethics
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