Hybrid Working of Public and Private Sector Organizations to the Modern Organization

Abstract

This research aimed to study the factors affecting the success of hybrid working of public and private sector organizations, and to study the problems and obstacles of hybrid working of public and private sector organizations. The researcher used qualitative research techniques, conducting in-depth interviews with 20 key informants, including senior executives, mid-level managers, and operational staff from both sectors. Additionally, the research involved document analysis, as well as participant and non-participant observations. Data were collected using a structured interview guide, and the analysis was conducted using inductive analysis and cross-case synthesis methods.

          The study found that the factors affecting the success of hybrid working of public and private sector organizations included (1) the readiness and decisiveness of leadership, marked by innovative qualities; (2) the preparedness for organizational transformation and adaptation; (3) the hybrid-working skills and readiness of personnel; (4) the adequacy of digital technology, including equipment, communication programs, and secure connectivity; and (5) the readiness of hybrid-workplaces. Additionally, the study highlights challenges and obstacles such as the unsuitability of hybrid working for certain job types, particularly in engineering, issues related to technology and connectivity, lack of interaction among colleagues and supervisors, shifts in organizational culture, difficulties some service recipients face in accessing services due to lack of equipment and digital skills, and the varying proficiency in technology use across different age groups.

Keyword: Hybrid Working, public and private sector organizations, modern organization