WORK MOTIVATION OF EMPLOYEES FROM DIFFERENT GENERATIONS IN PUBLIC ORGANI
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Abstract
The recent phenomenon of having employees from different generations working and interacting together in the workplace was pervasive, which increased conflict in the organizations. Generational conflict arose since different generations had different attitudes, values, beliefs, personalities, communication skills, and work motivation. The main objective of this research was to test the hypothesis that different generations in the public organizations had different work motivation. Questionnaires were distributed through Google form to Bangkok Metropolitan Administration’s employees. There were 195 respondents participating in the data collection process. The findings revealed that work motivation of Millennials and Gen X were different at the 0.05 level of significance in terms of overall and intrinsic work motivations. However, amotivation and external motivation of both generations were not significantly different. The research supported that management responded to Millennials’ needs with the emphasis on internal motivation.
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