“The Workforce Agility of Organizations Awarded the Best Employers in Thailand”
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Abstract
The objective of this study is to investigate the strategies employed by firms recognized as Organizations Awarded the Best Employers Thailand 2020 to promote an Agile Working Environment. Participants in the study were middle managers in two cases (two companies), and in each case, there was one informant who was a human resource manager at the middle manager level. Additionally, this study also seeks to create a Workforce Agility Model for top firms. Using a case study methodology, researchers conducted comprehensive interviews, utilizing both in-depth and semi-structured formats, and employed a tape recorder to capture the data. The thematic analysis involves the identification and exploration of recurring themes and patterns through the process of coding.
The present study has identified five key issues regarding the promotion of an Agile Working Environment among Organizations Awarded the Best Employers Thailand including 1) A family and teamwork culture in a firm fosters a sense of familial connection and mutual support, making employees feel cared for and inclined to help each other. 2) Self-learning and personal growth. The organization assisted self-directed learning and innovation, as well as training and development initiatives aimed at enhancing individuals' potential. 3) Employees with a growth mindset exhibit a service-oriented approach, demonstrating agility and promptness in their interactions with consumers. 4) Flexible structure and empowerment provide adaptability and employee autonomy in organizational design and management. 5) Comprehensive communication across various channels—two-way, top-down, and bottom-up—and technology to improve communication and workflow are the main priorities. The research contributes to the existing body of evidence and theory on workforce agility, particularly within organizations that have been recognized as Organizations Awarded the Best Employers Thailand in the year 2020. The policy aims to enhance worker agility through the integration of research findings. The research findings assist HR practitioners by providing insights on how to develop activities that increase worker agility.
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