A Framework for Developing an Information Policy for Promoting WBLS Adoption and Continuous Use by Experienced and Technical Instructors in Thai Universities
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This qualitative research aims to establish the framework for developing an information policy for promoting the WBLS adoption and increasing the continuous use by experienced and technical instructors in Thai universities. According to the findings of a previous quantitative research which collected survey data from 295 Computer and IT (CIT) instructors in Thai universities, the 8 identified factors affecting the WBLS adoption by experienced and technical instructors (e.g., intention to use, system quality, information quality, perceived usefulness, perceived ease of use, compatibility, service quality, and computer self-efficacy) were used as the guidelines for establishing the framework for developing an information policy for promoting the WBLS adoption and continuous use in Thai universities. The population of this qualitative research are the information policy makers and the WBLS stakeholders in Thai universities. 12 representatives (i.e., the information policy makers, the instructors, and the software developers or technical supporters) from national universities, state universities, private universities, and software development organizations were purposively sampled to join the focus group discussions. A semi-structured interview form, which was developed and validated by 3 experts from the area of educational technology and software development, was used during the focus group discussions.
The results of this qualitative research were summarized into two-key frameworks: 1) the framework for supporting the positive-effect factors and 2) the framework for decreasing the negative impacts of the negative-effect factors. In order to promote the WBLS adoption and continuous use, a variety of actions can be performed by the different stakeholders along with the different phases of the systems development life cycle. The purposes of these actions are to support the positive-effect factors and to decrease or to prevent the negative impacts of the negative-effect factor. Additionally, the factors with the great statistical effects (e.g., intention to use, system quality, and information quality) or the actions found to support several factors simultaneously (e.g., manpower development and planning, instruction compatibility, and instructors’ involvement during system implementation) should be concerned in order to effectively promote the WBLS adoption and continuous use.
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