Motivational and Hygiene Factors Influencing Job Performance of Accounts Payable Staff at CP Axtra Public Company Limited

Abstract

     This study aimed to (1) examine the level of work motivation, (2) examine the level of job performance, (3) compare job performance classified by personal characteristics, (4) analyze motivational factors influencing job performance, and (5) analyze hygiene factors influencing job performance of accounts payable staff at CP Axtra Public Company Limited. The sample consisted of 80 accounts payable staff of CP Axtra Public Company Limited, selected using purposive sampling, as the participants possessed characteristics relevant to the objectives of the study. A questionnaire was used as the research instrument. The data were analyzed using descriptive statistics, including percentage and mean, as well as inferential statistics comprising t-test, F-test (one-way ANOVA), and multiple regression analysis.

     The results revealed that the majority of respondents were female, aged between 41 and 50 years, held a bachelor’s degree, worked at the operational level, had 11–15 years of work experience, and earned an average monthly income of more than 40,001 baht. Overall, the levels of work motivation, hygiene factors, and job performance were at the highest level. The comparison results indicated that differences in personal characteristics did not lead to statistically significant differences in job performance at the .05 level. Furthermore, motivational factors related to job characteristics and recognition, as well as hygiene factors related to the working environment and supervisory management, were found to have a statistically significant effect on job performance at the .05 level.