Development of Online Training to Enhance Systems Thinking Ability: A Study of Existing Conditions and Expectations
Keywords:
online training, systems thinkingAbstract
This research aims to enhance Systems Thinking (ST) ability into various fields by studying existing conditions and expectations in the context of Flight Attendants’ (FAs) training activities and their current understanding of ST. This study represents the first stage of a Research and Development design research consisting of 5 stages, i.e. needs assessment, analysis, design & development, implementation and evaluation and after literature reviews, quantitative data was collected via questionnaires focusing on frequency, percentage and dual-response data prioritization (Priority Needs Index (PNI)). The questionnaires were handed to 296 FAs from 9 airlines. The results showed that 66.89% of FAs had never received any training other than service, first-aid and safety trainings from their company, 61.15% had misunderstanding of ST characteristics, and the suitable online training method amounted to 28.38%, and blended training classes to 25.34%. The PNI method revealed that the first priority of the opinions of FAs on skill trainings provided by the airlines is the usefulness and applicability to actual work and the first priority of the opinions of FAs on training support provided by the airlines is to provide training courses in various fields of knowledge. The results of this research will lead to the enhancement of Systems Thinking ability of its employees.
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